Senior Technical Operations Lead – Automotive Services

T-Maxx International; Canada; In loco; CAD 100.000 - 150.000; Tempo pieno

Descrizione del lavoro

T-Maxx International is establishing a strategic Technical Operations leadership role in Canada to build and guide the technical support infrastructure across the dealer and service network. You will oversee remote support, Flying Doctor field assistance, and diagnostics, working with dealers, HQ, and cross-functional teams to improve service quality and vehicle uptime.

The ideal candidate has a strong background in automotive OEM technical service, with 7+ years of experience, and a passion for

Competenze

• Bachelor's degree in Engineering preferred.
• 7+ years in automotive OEM, technical service, or dealer operations.
• Strong knowledge of vehicle diagnostics, electrical systems, connected vehicle tech, and aftersales service operations.

Mansioni

• Establish remote technical support operations with diagnostic tools and telematics integration.
• Lead Flying Doctor program and coordinate onsite technical assistance for critical issues.
• Monitor quality performance and coordinate corrective actions with engineering, quality, and manufacturing teams.
• Oversee technical documentation: service manuals, diagnostic procedures, TSBs, and repair instructions.
• Build and improve dealer technical support framework, escalation processes, and service standards.
• Coordinate technical support for roadside assistance and third-party service programs.
• Track KPIs: case resolution time, first-time fix rate, downtime, dealer satisfaction, warranty costs.
• Support new vehicle launches and OTA functionality implementation.

Conoscenze

Technical leadership

Vehicle diagnostics

Operations management

Data analysis

Cross-functional collaboration

Formazione

Bachelor's degree in Engineering

Strumenti

Diagnostics tools

Descrizione del lavoro

T-Maxx International is establishing a strategic Technical Operations leadership role in Canada to build and guide the technical support infrastructure across the dealer and service network. You will oversee remote support, Flying Doctor field assistance, and diagnostics, working with dealers, HQ, and cross-functional teams to improve service quality and vehicle uptime.

The ideal candidate has a strong background in automotive OEM technical service, with 7+ years of experience, and a passion for