Senior TAM Leader for Enterprise Technical Success

Autodesk; Toronto; Sur place; CAD 109 000 - 160 000; Plein temps

Résumé du poste

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs delivering measurable technical and business outcomes for enterprise customers. You will drive governance, health monitoring, and proactive coaching while aligning with CS, Adoption, Support, Product, and Sales.

This role requires senior leadership, a customer-first mindset, and the ability to scale programs across a global, matrixed organization. Excellent communication with executives is essential.

Qualifications

• 5+ years of people-management experience in SaaS or enterprise technology.
• Experience building, coaching, and inspiring teams to deliver measurable customer outcomes.
• Experience managing large enterprise customers and complex relationships.
• Ability to coordinate cross-functional teams and communicate clearly with executive leadership.
• Experience designing processes, cadences, and governance that improve outcomes.

Responsabilités

• Lead, coach, and develop a high-performing TAM team, including hiring, onboarding, feedback, performance management, and career development.
• Set clear team priorities and operating rhythms aligned with Customer Success and organizational goals.
• Ensure TAMs deliver a best-in-class enterprise support experience and manage escalations with trusted-advisor relationships.
• Provide proactive governance across TAM portfolio, monitor health, identify risks, and scale operations.
• Collaborate cross-functionally with CS, Technical Adoption, Support, Product, Engineering, and Sales to coordinate resources.

Connaissances

People management

Team leadership

Cross-functional collaboration

Executive communication

Technical governance

Description du poste

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs delivering measurable technical and business outcomes for enterprise customers. You will drive governance, health monitoring, and proactive coaching while aligning with CS, Adoption, Support, Product, and Sales.

This role requires senior leadership, a customer-first mindset, and the ability to scale programs across a global, matrixed organization. Excellent communication with executives is essential.