Head of Enterprise TAMs & Technical Success

Autodesk; Montreal; On-site; CAD 120,000 - 150,000; Full time

Job summary

Autodesk’s Customer Success team seeks a Manager of Technical Account Management to lead a high-impact TAM group serving enterprise customers. You will drive coaching, performance management, and succession planning while aligning TAM activities with Customer Success goals and cross-functional partners.

The role emphasizes proactive governance, scalable processes, and delivering coordinated, outcome-focused technical engagement across Product, Engineering, Sales, and Support teams.

Qualifications

• 5+ years of people-management experience in SaaS or enterprise tech.
• Experience coaching teams to deliver measurable customer outcomes.
• Experience supporting large enterprise customers with multiple stakeholders.
• Proven ability to coordinate cross-functional teams and communicate with leadership.
• Experience designing processes and operating cadences for service delivery.
• Ability to use health data to improve performance.
• Strong cross-functional leadership across CS, Support, Product, Engineering, Sales.
• Excellent written and verbal communication with executives and IT stakeholders.
• Strong prioritization and problem-solving in changing environments.

Responsibilities

• Lead, coach, and develop a high-performing TAM team across hiring, onboarding, performance, and career development.
• Set team priorities and operating rhythms aligning TAM activities with CS goals.
• Ensure TAMs deliver best-in-class enterprise support and maintain trusted-advisor relationships.
• Provide proactive technical governance and monitor health and risk.
• Act as escalation point for critical issues and coordinate cross-functional response.
• Measure performance against health indicators and drive improvements.
• Coordinate resources across CS, Technical Adoption, Support, Product, Engineering, Sales.
• Coordinate experts to provide guidance and coaching for adoption and value realization.
• Lead organizational initiatives to improve scalability and effectiveness of TAM and CS.
• Promote a culture of accountability, curiosity, collaboration, and impact.

Skills

Leadership

People management

Cross-functional

Executive comms

Job description

Autodesk’s Customer Success team seeks a Manager of Technical Account Management to lead a high-impact TAM group serving enterprise customers. You will drive coaching, performance management, and succession planning while aligning TAM activities with Customer Success goals and cross-functional partners.

The role emphasizes proactive governance, scalable processes, and delivering coordinated, outcome-focused technical engagement across Product, Engineering, Sales, and Support teams.