Senior Strategic Technical Advisor

Kinaxis; Montreal (administrative region); On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship & career development

Recognition programs

Hackathons

Job summary

Kinaxis is seeking a seasoned Technical Account Manager (TAM) to act as the strategic technical advisor for a portfolio of global customers. You will develop deep expertise in customer environments, guiding solution architecture and optimization efforts to maximize value and retention.

In this role you will own complex production environments, lead cross-functional reviews, and partner with Success, Product, Support, and Cloud Operations to drive outcomes. Travel to customer sites is required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or related field.
• 7+ years in customer-facing technical roles (TAM, Solution Consultant, Customer Success Engineer, etc).
• 3+ years of hands-on Kinaxis Maestro experience (development/configuration/integrations).
• Experience with enterprise SaaS solutions and complex customer environments.

Responsibilities

• Serve as the primary technical advisor for a portfolio of strategic customers.
• Develop deep expertise in customer environments, business processes, and solution architecture.
• Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
• Investigate complex technical issues, perform root cause analysis, and drive resolution.
• Recommend and implement solution improvements, engaging cross functional teams to own production environments.

Skills

Troubleshooting

Stakeholder influence

Technical leadership

Communication

Education

Bachelor's degree in Computer Science/Engineering/IS/Supply Chain

Tools

Kinaxis Maestro

SQL

APIs

Data analysis

Job description

Kinaxis is seeking a seasoned Technical Account Manager (TAM) to act as the strategic technical advisor for a portfolio of global customers. You will develop deep expertise in customer environments, guiding solution architecture and optimization efforts to maximize value and retention.

In this role you will own complex production environments, lead cross-functional reviews, and partner with Success, Product, Support, and Cloud Operations to drive outcomes. Travel to customer sites is required.