Senior Strategic Enterprise Account Lead (Remote)

Workleap Inc.; Canada; Hybrid; CAD 100,000 - 120,000; Full time

Benefits offered by this job

LTIP

Health insurance

Telemedicine

Wellness budget

Remote work

Montreal office access

In-person gatherings

Claude access

Job summary

Workleap is seeking a Senior Account Manager in Canada to own a portfolio spanning mid-market to enterprise on the Workleap platform. You will protect revenue, drive expansion, and act as a strategic partner during a pricing migration across the entire book.

Join a structured AM/CSM team with two managers, cross-functional collaboration with Product, Finance, and Legal, and daily use of AI tools to prepare renewal strategies and strengthen relationships.

Qualifications

• 4+ years in SaaS account management or customer success for enterprise/upper mid-market
• Proven track record of meeting or exceeding NRR targets in complex books
• Executive stakeholder management with multi-threaded relationships
• Rigorous CRM discipline: live CRM
• Daily use of AI tools for meeting prep and research
• Bilingual French-English (written and spoken)
• Bonus: SaaS HR tech experience or familiarity with HR and C-suite buyers
• Bonus: experience navigating pricing migrations with customers

Responsibilities

• Own the most complex, highest-ARR accounts with quarterly plan development and stakeholder mapping
• Lead renewal negotiations and pricing migration conversations with procurement and legal
• Drive expansion using ROI data and initiate six-month expansion conversations
• Handle executive escalations with clear save plans and alignment
• Use AI daily to prepare for conversations and synthesize account data
• Maintain a live CRM with next steps on expansion and mitigation plans
• Model strong account management habits for junior team members

Skills

SaaS AM

Executive mgmt

NRR targets

CRM discipline

AI tools usage

Bilingual FR-EN

Pricing migration

Tools

CRM software

Job description

Workleap is seeking a Senior Account Manager in Canada to own a portfolio spanning mid-market to enterprise on the Workleap platform. You will protect revenue, drive expansion, and act as a strategic partner during a pricing migration across the entire book.

Join a structured AM/CSM team with two managers, cross-functional collaboration with Product, Finance, and Legal, and daily use of AI tools to prepare renewal strategies and strengthen relationships.