Senior Store Technical Service Representative

Best Buy Canada; Calgary; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Benefits

Flexible schedules

Training programs

Inclusive team

Job summary

Best Buy Canada in Calgary is hiring a senior store technical service representative to support customers by understanding needs and creating solutions. You’ll help lead the in-store services team and grow your career in a retail tech environment.

You’ll mentor teammates, assist with computer setups, diagnostics, and repairs, and share your passion for tech. We value an inclusive, friendly culture and flexible schedules.

Qualifications

• 2+ years of retail experience.
• 1+ year of technical customer service experience.
• Strong communication skills.
• Ability to adapt to fast-paced environments.
• Commitment to a safe, inclusive workplace.

Responsibilities

• Support the team lead in recruiting and mentoring in-store services.
• Create an amazing customer experience.
• Assist customers with computer setup, diagnostics, and repairs.
• Share product knowledge and passion for tech.
• Foster an inclusive, learning-focused team culture.

Skills

Retail experience

Technical customer service

Communication skills

Flexibility

Safety-mindedness

Job description

You’ll love it here! We are hiring immediately for a senior store technical service representative, which we call a senior in-store agent. In this role, you will provide technical support to customers by understanding their needs and creating solutions.

Join us and grow your career with our retail team as a senior store technical service representative.

What you’ll do as a senior store technical service representative

• Support the team lead in recruiting, scheduling, mentoring, and developing the in-store services team
• Create an amazing customer experience
• Assist customers with computer setup, diagnostics, and repairs
• Share your passion for tech and your product knowledge
• Cultivate an inclusive team and learning culture

What We’re Looking For

• Enthusiasm to support and assist our customers
• 2+ years’ retail experience
• 1+ year’s technical customer service experience
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why You’ll Love It Here

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).

901 17th Avenue SW, Calgary, AB T2T 0A

This posting is for a vacancy.