Senior Store Technical Service Representative

Best Buy; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on tech

Competitive compensation and benefits

Flexible schedules

Supportive leaders

Job summary

Best Buy Canada is hiring a senior store technical service representative in Calgary to support customers with tech needs, provide solutions, and help grow the in-store services team.

You’ll join a friendly team that values inclusivity and learning, offering training and certification opportunities, competitive benefits, and flexible scheduling to fit the business needs.

Qualifications

• Enthusiasm to support and assist our customers.
• 2+ years’ retail experience.
• 1+ year’s technical customer service experience.
• Flexibility to adapt to dynamic situations in a fast-paced environment.
• A commitment to maintaining a safe and fun working environment.
• Excellent communication skills.

Responsibilities

• Support the team lead in recruiting, scheduling, mentoring, and developing the in-store services team.
• Create an amazing customer experience.
• Assist customers with computer setup, diagnostics, and repairs.
• Share your passion for tech and your product knowledge.
• Cultivate an inclusive team and learning culture.

Skills

2+ years retail experience

1+ year technical customer service

Excellent communication skills

Customer-focused attitude

Job description

You’ll love it here! We are hiring immediately for a senior store technical service representative, which we call a senior in-store agent. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a senior store technical service representative.

What you’ll do as a senior store technical service representative:

• Support the team lead in recruiting, scheduling, mentoring, and developing the in-store services team
• Create an amazing customer experience
• Assist customers with computer setup, diagnostics, and repairs
• Share your passion for tech and your product knowledge
• Cultivate an inclusive team and learning culture

What we’re looking for:

• Enthusiasm to support and assist our customers
• 2+ years’ retail experience
• 1+ year’s technical customer service experience
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you’ll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (team lead).

901 17th Avenue SW, Calgary, AB T2T 0A4 This posting is for a vacancy. At Best Buy Canada, we bring tech to life – and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products. We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market! Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.