Senior Solution Architect

Manulife Financial; Toronto; Hybrid; CAD 94,000 - 175,000; Full time

Job summary

A leading financial services provider is seeking a Solution Architect to engage in high-profile initiatives related to Marketing and Behavioral Insurance. This role involves designing scalable solutions that enhance customer engagement and support digital transformation. The ideal candidate will have extensive experience in IT and marketing technology platforms, contributing to both architecture and engineering communities.

Benefits

Health and dental benefits

Retirement savings plans

Generous paid time off

Employee assistance plans

Qualifications

• 7+ years overall IT experience.
• 3+ years hands-on experience with marketing technology platforms.
• Strong understanding of customer data models.

Responsibilities

• Partner with engineering leads for end-to-end delivery of solutions.
• Produce design documents and technical architecture artifacts.
• Guide development teams through review processes.

Skills

Customer engagement

Marketing automation

Behavioral data integration

Solution architecture

Technical leadership

Education

Bachelor’s degree in computer science or related field

Tools

Adobe Experience Platform

Salesforce Sales Cloud

Marketo

Job description

The Opportunity

Office location: Toronto - Canada or Boston - USA

Work Arrangement: Hybrid - 3 days in office, 2 days from home. Remote working arrangement is not available.

John Hancock Technology Office is seeking an experienced architect to engage with multiple high-profile initiatives related to Marketing and Behavioral Insurance. This position requires the ability to architect and design highly scalable solutions that enhance customer engagement, personalization, and marketing automation, leveraging both our existing capabilities and emerging technologies, and supporting our digital, customer-centric transformation.

The Solution Architect is capable of translating business vision into a technology reality and works as a senior technical team member by providing oversight and expertise across various technologies and business domains to deliver complete solution.

This is a great opportunity for a senior engineer to continue staying hands-on to solve technical problems specific to one or more business functions, while working with the delivery teams to contribute to the solution architecture.

Responsibilities

• Partner with the engineering leads and developers for the related business functions to own and drive end-to-end delivery of technical solutions to the business.

• Produce key design documents and incremental technical solution architecture artifacts based on project needs and our architectural target state.

• Actively participate in all aspects of project life cycle, working closely with solution delivery teams and committed to business success.

• Develop and enhance software frameworks, design patterns, and best practices.

• Design and implement new technology proof-of-concepts.

• Ability to whiteboard, present and discuss different solution options with pros & cons.

• Collaborate and incorporate feedback from various stakeholders to drive design decisions.

• Review artifacts like use cases, estimates, high level designs, low level designs, code, and provide appropriate feedback.

• Review packaged solutions for technical fit and feasibility for integration.

• Guide development teams and drive solutions through various review processes by leading and contributing to artifacts such as design diagrams, decision trees, pattern articulation, etc. at respective review boards (segment and global).

• Identify complex issues in a timely manner and provide mitigation recommendations to the Project and Product leads.

• Demonstrated leadership abilities in a complex environment in driving operational excellence and best practices.

• Contribute to architecture and engineering communities across the company.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent combination of education and recent, relevant work experience

• Overall information technology experience - 7+ years

• Systems or application development experience - 7+ years

• Financial services industry experience preferred.

• 3+ years of hands-on experience with Adobe Experience Platform (CDP), Marketo, Salesforce Sales Cloud, or similar marketing technology platforms.

• Strong understanding of customer data models, marketing automation, lead management, and behavioral data integration.

• Experience designing solutions that integrate CRM, CDP, and marketing automation systems.

• Current with new technologies, language frameworks, design patterns, including recent experience with at least one programming language.
• Knowledge of modern front-end and back-end frameworks is beneficial but secondary (e.g., React, Angular, .NET, Java).
• Understanding of data privacy laws and compliance standards relevant to marketing solutions.

• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.

• Excellent time management skills, including multi-tasking and prioritization.

• Strong written, verbal communication and presentation skills

• Ability to estimate the financial impact of various solution architecture alternatives.

• Must be comfortable working in an open, highly collaborative team environment.

• Experience with software development life cycles and technical design principles. (e.g., Agile, Scrum, Disciplined Agile, TOGAF, etc.), certification is a plus.

• Ability to handle multiple tasks and deadlines with attention to detail.

• Exposure to application rationalization and modernization initiatives.

• Hands-on experience with containerized and serverless workloads.

• Understanding and exposure to security and compliance standards and best practices.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.