Sr. ServiceNow ITOM/CMDB Developer

Accion Labs; Calgary; On-site; CAD 70,000 - 90,000; Part time

Job summary

A technology services company is seeking an HR Specialist focused on Talent Acquisition and End to End Recruitment. The ideal candidate will lead ITOM Discovery and oversee CMDB/CSDM governance to ensure data quality. Responsibilities include implementing Service Mapping and integrating cloud platforms such as AWS, Azure, and GCP. This contract position is for a Mid-Senior level professional with experience in managing IT operations in an enterprise environment, relevant to the Oil and Gas industry.

Qualifications

• Experience with the ServiceNow ITOM suite, including Discovery and Service Mapping.
• Strong knowledge of CMDB/CSDM principles.
• Integration experience with cloud platforms and enterprise tools.

Responsibilities

• Lead ITOM Discovery to improve CI coverage.
• Design and govern CMDB/CSDM models.
• Implement Service Mapping to align application services.

Skills

ServiceNow ITOM suite

CMDB/CSDM design

REST/SOAP/APIs

AWS

Azure

GCP

Job description

HR Specialist | Talent Acquisition | End to End Recruitment

Tools/Tech

• ServiceNow ITOM suite: Discovery, Service Mapping, Event Management, CMDB.
• CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.
• Integrations: REST/SOAP/APIs; cloud platforms AWS, Azure, GCP; enterprise tool integrations.

About the Team & Impact

You’ll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.

Responsibilities

• Lead ITOM Discovery across hybrid environments to improve CI coverage and accuracy.
• Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.
• Implement Service Mapping to align application services with infrastructure and dependencies.
• Optimize Event Management to reduce noise and improve incident correlation.
• Configure and troubleshoot MID Servers to ensure secure, reliable discovery across networks.
• Integrate ServiceNow with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.
• Document architecture and runbooks to support operations and CMDB governance.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Oil and Gas