Senior ServiceNow ITOM Architect – AI-Driven CMDB

Take-Two Interactive; Toronto; On-site; CAD 144,000 - 225,000; Full time

Benefits offered by this job

Great company culture

Growth opportunities

Work hard, play hard

Benefits package

Perks: fitness allowance

Job summary

Take-Two Interactive Software, Inc. in Ontario is seeking a seasoned ServiceNow IT Operations Implementation Specialist to lead CMDB initiatives and drive data integrity in a fast-paced, creative environment.

You will design CI classes, manage ServiceNow Discovery and Service Mapping, and partner with AI-driven initiatives to deliver scalable, automated IT operations across the enterprise.

Qualifications

• Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
• Expert-level knowledge of Discovery patterns, credentials, and error handling.
• Strong understanding of ITSM, ITAM, VR, and ITIL CI and asset lifecycle management.

Responsibilities

• Architect & Execute: Lead the implementation of CMDB and CSDM strategies, including the definition of CI classes, attributes, dependencies, and service mapping approaches.
• Configure & Customize: Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
• Integrate & Automate: Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
• AI Innovation: Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection.
• Governance & Health: Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment.
• Collaborate: Bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions.

Skills

IT Operations

Leadership

Data analysis

AI/ML integration

ITIL

Tools

ServiceNow

Job description

Take-Two Interactive Software, Inc. in Ontario is seeking a seasoned ServiceNow IT Operations Implementation Specialist to lead CMDB initiatives and drive data integrity in a fast-paced, creative environment.

You will design CI classes, manage ServiceNow Discovery and Service Mapping, and partner with AI-driven initiatives to deliver scalable, automated IT operations across the enterprise.