Senior Lead, ServiceNow ITOM

Take-Two Interactive; Toronto; On-site; CAD 144,000 - 225,000; Full time

Benefits offered by this job

Fitness allowance

Employee discount programs

Free games & events

Stocked pantries

Wellness program

Company match on charitable giving

Job summary

Take-Two Interactive Software, Inc. in Ontario seeks a seasoned ServiceNow IT Operations Implementation Specialist to lead CMDB strategy, governance, and infrastructure roadmap, building a foundational system with data integrity across the enterprise.

You’ll oversee CMDB health, CI classes, and service mapping, manage Discovery and Service Mapping lifecycles, and integrate via IntegrationHub and APIs, while applying GenAI/Agentic workflows in IT Operations.

Qualifications

• CMDB governance and data integrity
• Defining CI classes and service mapping approaches
• Experience with Discovery and Service Mapping lifecycles
• Hands-on with ITOM Visibility and ITSM processes
• Ability to integrate AI/ML features into IT Operations

Responsibilities

• Lead CMDB and CSDM strategy implementation
• Manage Discovery and Service Mapping end-to-end
• Build integrations via REST/SOAP and API tools
• Embed GenAI and Agentic Workflows into IT Operations
• Ensure CMDB health, data normalization and reconciliation
• Collaborate with stakeholders to translate ops challenges into AI-driven solutions

Skills

ServiceNow platform

JavaScript

PowerShell

GlideRecord

GlideAjax

Flow Designer

ITIL

ITOM Visibility

AI/ML

Leadership

Education

Bachelor's degree in Computer Science or related field

Tools

MID servers

IntegrationHub

Service Graph Connectors

REST APIs

SOAP APIs

Job description

WHO WE ARE

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

THE CHALLENGE

As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will build a foundational system from the ground up, engaging with CMDB product and data owners to navigate diverse viewpoints, establish clear standards, and foster a culture of data integrity. Your work will empower the organization with accurate, actionable insights into technology assets within a fast-paced, creative environment.

WHAT YOU’LL TAKE ON

• Architect & Execute: Lead the implementation of CMDB and CSDM strategies, including the definition of CI classes, attributes, dependencies, and service mapping approaches.
• Configure & Customize: Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
• Integrate & Automate: Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
• AI Innovation: Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection.
• Governance & Health: Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment.
• Collaborate: Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions.

WHAT YOU BRING

• ServiceNow Expertise: Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
• Technical Skillset: Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
  • Discovery: Expert-level knowledge of Discovery patterns, credentials, and error handling.
  • Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management).
• Infrastructure Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
• Data Mastery: Proven experience in data analysis, reporting, and complex data quality governance.
• Soft Skills: Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.
• Emerging Tech: Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.

WHAT WE OFFER YOU

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth. As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical, dental, vision, pension plan, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more.

The pay range for this position in Ontario at the start of employment is expected to be between $144,200 and $224,960 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

As an equal opportunity employer, Take-Two Interactive Software, Inc. ("Take-Two") is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact [e-mail].