Senior ServiceNow Engineer - ITSM/CSM & Automation

Net2Source (N2S); Calgary; On-site; CAD 120,000 - 150,000; Full time

Job summary

Net2Source (N2S) in Calgary, Alberta is seeking a Senior ServiceNow Developer to design, build, configure, and support enterprise ServiceNow solutions across ITSM, CSM, and a Finance APO module. The ideal candidate will have hands-on development skills, deliver scalable, maintainable solutions, and collaborate with stakeholders to improve operational efficiency and service quality.

Responsibilities include designing and maintaining ServiceNow applications, building core artifacts, automating

Qualifications

• Minimum 10 years of hands-on ServiceNow development experience.
• Minimum 10 years of overall IT experience.
• Hands-on experience supporting and developing ITSM and CSM modules.
• Strong experience building server-side and client-side ServiceNow customizations, including business rules, script includes, client scripts, UI policies, and related framework components.
• Practical experience with Flow Designer and ATF.
• CSA certification required.
• Strong understanding of ServiceNow data model, catalog/workflow concepts, forms, lists, notifications, and RBAC.
• Experience in Agile or iterative delivery environments.

Responsibilities

• Design, develop, and maintain ServiceNow applications, integrations, and customizations aligned to business and technical requirements.
• Build and support core ServiceNow artifacts such as business rules, script includes, client scripts, UI policies, UI actions, ACLs, scheduled jobs, and background scripts.
• Lead development and configuration activities within ITSM and CSM modules, ensuring dependable workflows, forms, notifications, and customer-facing processes.
• Develop and maintain Flow Designer flows, subflows, approvals, and orchestration logic to automate business processes across key ServiceNow modules.
• Create and execute Automated Test Framework (ATF) test suites to validate functionality, reduce regression risk, and support release quality.
• Collaborate with business stakeholders, process owners, architects, and QA teams to translate requirements into effective technical solutions.
• Troubleshoot defects, performance issues, and production incidents; provide root-cause analysis and implement sustainable fixes.
• Support upgrades, enhancements, update sets, deployments, and release management in multi-environment ServiceNow programs.
• Document technical design, configuration decisions, support procedures, and testing evidence clearly and reuse.

Skills

ServiceNow development

ITSM

CSM

Flow Designer

ATF

CSA certification

REST/SOAP integrations

Agile

Server-side scripting

Client-side scripting

Tools

MID Server

IntegrationHub

Job description

Net2Source (N2S) in Calgary, Alberta is seeking a Senior ServiceNow Developer to design, build, configure, and support enterprise ServiceNow solutions across ITSM, CSM, and a Finance APO module. The ideal candidate will have hands-on development skills, deliver scalable, maintainable solutions, and collaborate with stakeholders to improve operational efficiency and service quality.

Responsibilities include designing and maintaining ServiceNow applications, building core artifacts, automating