Lead ServiceNow Developer/Designer – Accounts Payable Operations (APO Finance Module

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Calgary; On-site; CAD 120,000 - 150,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking a Senior ServiceNow Developer in Calgary with remote options to design, build, and support enterprise ServiceNow solutions across ITSM, CSM, and a Finance/AP module.

You will lead configuration, workflows, and automation to improve service quality and efficiency. The role requires hands-on development, strong collaboration with stakeholders, and the ability to deliver scalable solutions across multiple environments.

Qualifications

• 10+ years hands-on ServiceNow development experience.
• Extensive IT experience across enterprise environments.
• Strong ITSM and CSM module development and configuration.
• Hands-on with server-side and client-side ServiceNow customizations.
• Experience with Flow Designer and ATF testing frameworks.
• ServiceNow CSA certification required.
• Knowledge of data model, catalogs, workflows, and RBAC.
• Experience in Agile or iterative delivery with cross-functional teams.

Responsibilities

• Design, develop, and maintain ServiceNow applications and integrations.
• Build and support business rules, script includes, UI policies, and ACLs.
• Lead development within ITSM and CSM modules and workflows.
• Develop Flow Designer flows, subflows, and orchestration logic.
• Create ATF test suites to validate functionality and quality.
• Collaborate with stakeholders to translate requirements into solutions.
• Troubleshoot defects and production incidents; implement fixes.
• Support upgrades, deployments, and release management in multi-environment programs.
• Document design decisions and testing evidence clearly.

Skills

ServiceNow development

IT experience

ITSM implementation

CSM implementation

Flow Designer

ATF

CSA certification

Agile delivery

Tools

REST/SOAP APIs

IntegrationHub

MID Server

Job description

Senior ServiceNow Developer – ITSM, CSM & Finance/Accounts Payable Operations

Calgary - Remote

Role Summary

We are seeking an experienced Senior ServiceNow Developer to design, build, configure, and support enterprise ServiceNow solutions across ITSM, CSM and a custom Finance module built on Accounts Payable Operations (APO). The ideal candidate will have strong hands-on development skills, practical experience and the ability to deliver scalable, maintainable solutions that improve operational efficiency and service quality.

Key Responsibilities

• Design, develop, and maintain ServiceNow applications, integrations, and customizations aligned to business and technical requirements.


• Build and support core ServiceNow artifacts such as business rules, script includes, client scripts, UI policies, UI actions, ACLs, scheduled jobs, and background scripts.


• Lead development and configuration activities within ITSM and CSM modules, ensuring dependable workflows, forms, notifications, and customer-facing processes.


• Develop and maintain Flow Designer flows, subflows, approvals, and orchestration logic to automate business processes across key ServiceNow modules.


• Create and execute Automated Test Framework (ATF) test suites to validate functionality, reduce regression risk, and support release quality.


• Collaborate with business stakeholders, process owners, architects, and QA teams to translate requirements into effective technical solutions.


• Troubleshoot defects, performance issues, and production incidents, provide root-cause analysis and implement sustainable fixes.


• Support upgrades, enhancements, update sets, deployments, and release management activities in multi-environment ServiceNow programs.


• Document technical design, configuration decisions, support procedures, and testing evidence in a clear and reusable manner.

Required Qualifications

• Minimum 10 years of hands-on ServiceNow development experience.


• Minimum 10 years of overall IT experience.


• Hands-on experience supporting and developing ITSM and CSM modules.


• Strong experience building server-side and client-side ServiceNow customizations, including business rules, script includes, client scripts, UI policies, and related framework components.


• Practical experience with Flow Designer and ATF.


• ServiceNow Certified System Administrator (CSA) certification is required.


• Strong understanding of ServiceNow data model, catalog, workflow concepts, forms, lists, notifications, and role-based access controls.


• Experience working in Agile or iterative delivery environments with cross-functional teams.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, and/or CSM.


• Hands-on experience working on custom OOB functionalities related to Finance domain.


• Experience with integrations using REST/SOAP APIs, IntegrationHub, MID Server, or scripted integrations.


• Experience with performance troubleshooting, set-up of platform best practices, and governance of customization standards.


• Exposure to CMDB, knowledge management, and ser