Senior Service Technician, Operations

Reliance Home Comfort; Kelowna; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Sr. Service Technician, where you will be a vital team member in providing top-notch HVAC services. This role offers the opportunity to grow within a supportive environment that values professional development and customer satisfaction. With a focus on sustainability and inclusivity, this position promises consistent work, competitive wages, and the tools necessary for success. If you are passionate about delivering exceptional service and eager to learn new technologies, this is the perfect opportunity for you.

Benefits

Relocation and signing bonus

Ongoing skills training

Fully paid tuition

Consistent work schedule

Professional development programs

Qualifications

• Valid Gas ticket license (A, B, or C) is mandatory.
• Strong customer service and communication skills are essential.

Responsibilities

• Professionally service HVAC equipment according to specifications.
• Create positive relationships with customers and ensure satisfaction.

Skills

Gas ticket license

Class 5 Driver’s License

Customer service skills

Interpersonal skills

Problem-solving skills

Communication skills

Job description

By joining Reliance as aSr. Service, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Responsible to professionally service HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes.
• To ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance.
• You will be responsible for being willing to learn and grow as part of a progressive customer service-oriented team.
• You will be responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction.

What do we offer?

• The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs.
• Relocation and signing bonus available.
• Competitive wages with opportunity to earn additional commissions and bonuses.
• Fully paid tuition and apprentice leave top-up for eligible Team Members.
• Consistent work with a predictable and stable work schedule.

What do you bring?

• Must have a valid Gas ticket license (A,B or C)
• Must have at least a Class 5 Driver’s License.
• Must be physically capable of performing all work required of this position, i.e. occasional lifting of 25 kg up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery.
• Must be able to communicate clearly and effectively, both in written and verbal communications.
• Must have strong interpersonal and problem-solving skills.
• Must have outstanding customer service skills.
• Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/electricity).
• Must be willing to wear Company provided uniform.
• Maintain company vehicle to a clean and safe standard.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.