Senior Service Operations Engineer - Global On-Call Support

Appcharge; Sydney; On-site; CAD 80,000 - 100,000; Full time

Job summary

A fast-growing tech company in Sydney is seeking a Service Operations Engineer to provide world-class technical support to leading mobile game publishers. You will be responsible for resolving complex issues while collaborating with engineering and product teams. The ideal candidate has over 5 years of experience, excellent communication skills, and a strong understanding of web technologies. This role requires a willingness to participate in a 24/7 on-call rotation for critical incidents.

Qualifications

• 5+ years of proven experience in a technical customer support role.
• Excellent verbal and written communication skills in English.
• Strong troubleshooting skills with a customer-first mindset.

Responsibilities

• Provide Tier 2/3 support for internal and external stakeholders.
• Communicate directly with customers via email and video calls.
• Troubleshoot and resolve technical issues using best practices.

Skills

Technical troubleshooting

Customer communication

Problem-solving

Web technologies

SQL

Education

Bachelor’s degree in Computer Science or related field

Tools

New Relic

Datadog

Chrome DevTools

Job description

A fast-growing tech company in Sydney is seeking a Service Operations Engineer to provide world-class technical support to leading mobile game publishers. You will be responsible for resolving complex issues while collaborating with engineering and product teams. The ideal candidate has over 5 years of experience, excellent communication skills, and a strong understanding of web technologies. This role requires a willingness to participate in a 24/7 on-call rotation for critical incidents.