Senior Service Manager – Lead Automotive Team

Formulafordlincoln

Grand Falls-Windsor

On-site

CAD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Health and dental benefits

Life insurance

Employee and Family Assistance Program

Employee RRSP plan

Employee discount program

Job summary

Grand Toyota in Grand Falls-Windsor seeks an experienced Service Manager to lead our busy service department and drive operational performance. You will oversee service advisors and technicians, coach staff, and ensure high levels of customer satisfaction and profitability.

The ideal candidate has strong leadership, automotive knowledge, and a collaborative approach to improve service outcomes. This full-time role offers health benefits and room for growth within the dealership.

Qualifications

Strong leadership to coach, motivate and develop a team.
Excellent communication, interpersonal and customer service skills.
Solid automotive mechanical knowledge and familiarity with dealership operations.

Responsibilities

Lead the day-to-day operations and overall performance of the service department.
Hire, train, schedule, coach, and support service team members.
Monitor department performance, productivity, customer satisfaction, and profitability.
Work closely with technicians and service advisors to ensure repairs are done accurately and efficiently.
Resolve customer concerns professionally and ensure proper follow-up.
Maintain service records, warranty administration, and reporting.