Branch/Service Manager

Shift Automotive; Elmsdale; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Benefits

Training & development

Employee discounts

Job summary

Wonder Auto & Tire Enfield in Nova Scotia is seeking a driven Service Manager to lead our team and drive outstanding customer experiences. This role oversees day-to-day operations at the Enfield location, focusing on operational efficiency, team leadership, and profitability.

You will manage inventory and staff, set service standards, and develop sales strategies while ensuring safety and regulatory compliance. The position offers a competitive CAD salary, bonuses, and comprehensive benefits.

Qualifications

• Background in automotive industry with leadership experience.
• Experience leading teams and managing day-to-day operations.
• Strong customer-service orientation and problem-solving skills.
• Ability to develop and implement sales and growth strategies.
• Budgeting, expense control, and revenue management experience.

Responsibilities

• Oversee daily operations to ensure smooth, efficient service delivery.
• Manage inventory, tools, and equipment to support service excellence.
• Monitor and manage branch budget, expenses, and revenue.
• Hire, train, and supervise staff, ensuring high performance across all roles.
• Foster a collaborative, positive work environment that encourages growth.
• Conduct regular performance evaluations and provide coaching as needed.
• Maintain high standards of customer service and resolve issues promptly.
• Oversee appointment scheduling to enhance service flow and reduce wait times.
• Develop and execute sales strategies to meet revenue targets.
• Represent the branch through local marketing initiatives and community involvement.
• Ensure full compliance with industry regulations and company policies.

Skills

Team leadership

Operations management

Budgeting

Customer service

Sales strategy

Market analysis

Staff development

Job description

Wonder Auto & Tire Enfield, N.S., part of the Shift Auto Group is seeking a driven and experienced Service Manager to lead our team.

As a trusted name in automotive service, Wonder Auto & Tire is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.

About the Role

As a Service Manager, you will oversee all day-to-day operations of the Enfield location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.

Key Responsibilities

Operations Management

• Oversee daily operations to ensure smooth, efficient service delivery.
• Manage inventory, tools, and equipment to support service excellence.
• Monitor and manage branch budget, expenses, and revenue.
• Hire, train, and supervise staff, ensuring high performance across all roles.
• Foster a collaborative, positive work environment that encourages growth.
• Conduct regular performance evaluations and provide coaching as needed.

Customer Experience

• Maintain high standards of customer service and resolve customer issues promptly.
• Implement strategies to improve customer satisfaction and loyalty.
• Oversee appointment scheduling to enhance service flow and reduce wait times.

Sales & Business Development

• Develop and execute sales strategies to meet revenue targets.
• Analyze market trends and local competition to identify growth opportunities.
• Represent the branch through local marketing initiatives and community involvement.

Compliance & Safety

• Ensure full compliance with industry regulations and company policies.
• Promote and enforce workplace safety standards for both staff and customers.

What We Offer

• Competitive salary with performance-based bonuses. ($75,000-$90,000)
• Comprehensive benefits package including health, life, disability insurance, EFAP, and paid time off.
• Ongoing training and career development opportunities.
• Employee discounts on automotive products and services.