Branch/Service Manager

Shift Automotive; Enfield; Sur place; CAD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Performance-based bonuses

Benefits package (health, life, dental

Paid time off

Employee discounts

Résumé du poste

Wonder Auto & Tire Enfield, part of the Shift Auto Group, is seeking a driven Service Manager to lead our Enfield location. You will oversee daily operations, drive efficiency, and lead a skilled team to deliver outstanding customer experiences.

The ideal candidate will bring automotive service experience, strong leadership, and a commitment to profitability while maintaining the highest service standards. This role offers competitive pay, a comprehensive benefits package, and ongoing

Qualifications

• Experience managing automotive service operations.
• Proven ability to lead diverse teams.
• Strong focus on customer satisfaction and retention.

Responsabilités

• Oversee daily operations to ensure smooth, efficient service delivery.
• Manage inventory, tools, and equipment to support service excellence.
• Monitor and manage branch budget, expenses, and revenue.
• Hire, train, and supervise staff, ensuring high performance across all roles.
• Foster a collaborative, positive work environment that encourages growth.
• Conduct regular performance evaluations and provide coaching as needed.
• Maintain high standards of customer service and resolve customer issues promptly.
• Implement strategies to improve customer satisfaction and loyalty.
• Oversee appointment scheduling to enhance service flow and reduce wait times.
• Develop and execute sales strategies to meet revenue targets.
• Analyze market trends and local competition to identify growth opportunities.
• Represent the branch through local marketing initiatives and community involvement.
• Ensure full compliance with industry regulations and company policies.
• Promote and enforce workplace safety standards for both staff and customers.

Connaissances

Leadership

Customer service

Budget management

Staff coaching

Sales strategies

Description du poste

Wonder Auto & Tire Enfield, N.S., part of the Shift Auto Group is seeking a driven and experienced Service Manager to lead our team.

As a trusted name in automotive service, Wonder Auto & Tire is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.

About the Role

As a Service Manager, you will oversee all day-to-day operations of the Enfield location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.

Key Responsibilities

Operations Management

• Oversee daily operations to ensure smooth, efficient service delivery.
• Manage inventory, tools, and equipment to support service excellence.
• Monitor and manage branch budget, expenses, and revenue.
• Hire, train, and supervise staff, ensuring high performance across all roles.
• Foster a collaborative, positive work environment that encourages growth.
• Conduct regular performance evaluations and provide coaching as needed.

Customer Experience

• Maintain high standards of customer service and resolve customer issues promptly.
• Implement strategies to improve customer satisfaction and loyalty.
• Oversee appointment scheduling to enhance service flow and reduce wait times.

Sales & Business Development

• Develop and execute sales strategies to meet revenue targets.
• Analyze market trends and local competition to identify growth opportunities.
• Represent the branch through local marketing initiatives and community involvement.

Compliance & Safety

• Ensure full compliance with industry regulations and company policies.
• Promote and enforce workplace safety standards for both staff and customers.

What We Offer

• Competitive salary with performance-based bonuses. ($75,000-$90,000)
• Comprehensive benefits package including health, life, disability insurance, EFAP, and paid time off.
• Ongoing training and career development opportunities.
• Employee discounts on automotive products and services.