Senior Service Advisor

Dilawri Group of Companies; North Vancouver; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job‑specific coaching & training

Comprehensive health & dental plans

Employee wellness & assistance program

Employee social events

Job summary

Capilano Audi, the new flagship store, is seeking a Senior Service Advisor to join the Dilawri team in North Vancouver. Reporting to the Service Manager, you will assist service customers, document repairs accurately, communicate recommended services, and drive customer satisfaction and labour sales.

The Senior Service Advisor plays an integral role in supporting service department operations and delivering the exceptional customer experience that defines the Dilawri Lifestyle.

Qualifications

• Strong customer service and communication skills.
• Experience in automotive service environments is an asset.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to understand and explain technical vehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-related software is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet all clients promptly in a friendly, professional, and courteous manner.
• Address customer concerns or misunderstandings with tact and professionalism.
• Conduct vehicle inspections and gather all necessary information for repair orders.
• Secure pre‑authorization for costs, confirm parts availability, and process payments.
• Review all appointment files, scheduled maintenance, and previous service recommendations.
• Clearly explain recommended services or repairs to customers.
• Monitor repair progress, check job status, and update customers accordingly.
• Oversee repair orders from opening to closing to ensure accuracy and completion.
• Review CSI scores monthly and contribute to continuous improvement in performance.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Organizational skills

Technical explanation

Attention to detail

Computers and software

Canadian work eligibility

Tools

Service software

Job description

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Dilawri Overview

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Discover how you can build your career with

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Position Overview

Capilano Audi - the new flagship store is currently seeking a Senior Service Advisor to join our team.

Reporting to the Service Manager, this role is responsible for promptly and courteously assisting all service customers while ensuring accuracy in repair order documentation, clear communication regarding recommended services, and maintaining a strong focus on customer satisfaction and labour sales. The Senior Service Advisor plays an integral role in supporting service department operations and delivering the exceptional customer experience that defines the Dilawri Lifestyle.

The expected pay for this position is $70,000.00 - $110,000.00 annual salary.

Primary Duties And Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet all clients promptly in a friendly, professional, and courteous manner.
• Address customer concerns or misunderstandings with tact and professionalism.
• Conduct vehicle inspections and gather all necessary information for repair orders.
• Secure pre‑authorization for costs, confirm parts availability, and process payments.
• Review all appointment files, scheduled maintenance, and previous service recommendations.
• Clearly explain recommended services or repairs to customers.
• Monitor repair progress, check job status, and update customers accordingly.
• Oversee repair orders from opening to closing to ensure accuracy and completion.
• Review CSI scores monthly and contribute to continuous improvement in performance.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned by management.

Qualifications Required

• Strong customer service and communication skills.
• Ability to handle customer concerns with professionalism and tact.
• Experience in automotive service environments is an asset.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to understand and explain technical vehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-related software is an asset.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job‑specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.