Assistant Service Manager

Dilawri Group of Companies; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted vehicle purchase

Coaching & training

Health & dental

Wellness programs

Social events

Job summary

Mercedes-Benz Vancouver is seeking an Assistant Service Manager to support the day-to-day operations of the Service Department and contribute to delivering a high level of customer satisfaction.

Reporting to the Service Manager, this role involves assisting Service Advisors, managing appointments, and ensuring service processes are followed. This is a commission-based position, with opportunities to grow within the Dilawri Group of Companies.

Qualifications

• Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role).
• General understanding of vehicle mechanics and service operations.

Responsibilities

• Assist the Service Manager with the daily operations of the Service Department.
• Support Service Advisors in managing customer interactions, appointments, and follow-up communication.
• Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups.
• Help ensure high-quality service and repairs are delivered to customers.
• Handle escalated customer concerns or complaints in a professional and timely manner.
• Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements.
• Support adherence to dealership processes, standards, and operational procedures.
• Work collaboratively with technicians and other departments to promote efficient workflow.
• Assist with maintaining a clean, organized, and customer-focused service environment.
• Contribute to continuous improvement efforts within the Service Department.
• Perform other duties as assigned to support service operations

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Self-motivation

Administrative skills

Time management

Team collaboration

Legal eligibility (Canada)

Job description

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Dilawri Overview

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Discover how you can build your career with

Position Overview

Mercedes-Benz Vancouver is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

This is a Commission-based position.

Primary Duties And Responsibilities

• Assist the Service Manager with the daily operations of the Service Department
• Support Service Advisors in managing customer interactions, appointments, and follow-up communication
• Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
• Help ensure high-quality service and repairs are delivered to customers
• Handle escalated customer concerns or complaints in a professional and timely manner
• Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
• Support adherence to dealership processes, standards, and operational procedures
• Work collaboratively with technicians and other departments to promote efficient workflow
• Assist with maintaining a clean, organized, and customer-focused service environment
• Contribute to continuous improvement efforts within the Service Department
• Perform other duties as assigned to support service operations

Qualifications Required

Experience & Knowledge

• Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)

General understanding of vehicle mechanics and service operations

Skills & Abilities

• Strong customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail
• Ability to effectively multi-task in a fast-paced environment
• Dependable, self-motivated, and able to work with minimal supervision
• Effective administrative and time-management skillsAbility to work collaboratively with dealership teams
• Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.