Senior Service Advisor Capilano Audi North Vancouver, BC

Dilawri Group of Companies; Vancouver; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Vehicle purchase program

Coaching & training

Wellness programs

Social events

Job summary

Capilano Audi - the new flagship store is seeking a Senior Service Advisor to join our team. Reporting to the Service Manager, this role assists service customers promptly and courteously, ensures accuracy in repair order documentation, communicates recommended services clearly, and maintains a strong focus on customer satisfaction and labour sales.

The expected pay for this position is $70,000.00 - $110,000.00 annual salary.

Qualifications

• Strong customer service and communication skills.
• Ability to handle customer concerns with professionalism and tact.
• Experience in automotive service environments is an asset.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to understand and explain technical vehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-related software is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet all clients promptly in a friendly, professional, and courteous manner.
• Address customer concerns or misunderstandings with tact and professionalism.
• Conduct vehicle inspections and gather all necessary information for repair orders.
• Secure pre-authorization for costs, confirm parts availability, and process payments.
• Review all appointment files, scheduled maintenance, and previous service recommendations.
• Clearly explain recommended services or repairs to customers.
• Monitor repair progress, check job status, and update customers accordingly.
• Oversee repair orders from opening to closing to ensure accuracy and completion.
• Review CSI scores monthly and contribute to continuous improvement in performance.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Organizational skills

Explain vehicle information

Attention to detail

Computer proficiency

Work authorization in Canada

Tools

Service software

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career withDilawri

Position Overview

Capilano Audi - the new flagship store is currently seeking a SeniorService Advisorto join our team.
Reporting to the Service Manager, this role is responsible for promptly andcourteously assisting all service customers while ensuring accuracy in repairorder documentation, clear communication regarding recommended services, andmaintaining a strong focus on customer satisfaction and labour sales. The Senior Service Advisor plays an integral role in supporting service departmentoperations and delivering the exceptional customer experience that definesthe Dilawri Lifestyle.

The expectedpayfor this position is$70,000.00 - $110,000.00 annual salary.

Primary Duties and Responsibilities

• Ensure high levels of customer satisfactionthroughout the service process.
• Greet all clients promptly in a friendly,professional, and courteous manner.
• Address customer concerns or misunderstandingswith tact and professionalism.
• Conduct vehicle inspections and gather allnecessary information for repair orders.
• Secure pre‑authorization for costs, confirmparts availability, and process payments.
• Review all appointment files, scheduledmaintenance, and previous service recommendations.
• Clearly explain recommended services or repairsto customers.
• Monitor repair progress, check job status, andupdate customers accordingly.
• Oversee repair orders from opening to closing toensure accuracy and completion.
• Review CSI scores monthly and contribute tocontinuous improvement in performance.
• Review loaner vehicle policies and warrantydetails with customers.
• Perform other duties as assigned by management.

Qualifications Required

• Strong customer service and communicationskills.
• Ability to handle customer concerns withprofessionalism and tact.
• Experience in automotive service environments isan asset.
• Strong organizational skills with the ability tomanage multiple tasks effectively.
• Ability to understand and explain technicalvehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-relatedsoftware is an asset.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job‑specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.