Service Advisor

Canadian Tire Corporation, Ltd.; Gander; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Profit-sharing (conditions apply)

On-site parking

Public transportation nearby

Flexible work hours

Job summary

Canadian Tire Corporation, Ltd. is seeking a Service Advisor to join our Automotive Service Centre team in Gander, Newfoundland and Labrador. You will interact with customers to understand service needs, explain repairs and costs, and coordinate with technicians to keep vehicles on schedule.

Join a team with an amazing culture, ongoing training, and opportunities for career growth in a family-friendly, locally operated environment.

Qualifications

• Automotive knowledge and experience in a service environment.
• Strong communication and interpersonal skills to build customer trust and loyalty.
• Ability to work in a fast-paced setting and handle multiple tasks,
• Valid driver's license for province of employment.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer concerns about repair and maintenance.
• Prepare work orders and review estimated costs with customers.
• Manage customer expectations of when their vehicle will be ready.
• Act as liaison between customers and Service Centre staff.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Automotive knowledge

Strong communication

Interpersonal skills

Problem solving

Customer service

Time management

Organizational skills

Teamwork

Tools

COSTAR (asset)

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that's involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver's licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.