Automotive Service Advisor

Canadian Tire Corporation, Ltd.; Nanaimo; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Amazing team

Profit-sharing

Employee discount

Diverse environment

Work-life balance

Flexible hours

Training programs

Scholarships

Group benefits

On-site parking

Public transit nearby

Free coffee

Community involvement

Job summary

Canadian Tire Stores is seeking a Service Advisor to work in a fast-paced automotive service center in Nanaimo. You will communicate with customers and staff to manage vehicle maintenance and repair needs, ensuring a smooth service experience.

The role emphasizes friendly customer interactions, accurate cost estimates, and coordinating service appointments while upholding safety standards and company policies.

Qualifications

• Knowledge of automotive mechanic basics.
• Strong communication and interpersonal skills.
• Ability to listen actively and identify customer needs.
• Proficiency with basic computer systems and cost estimation.

Responsibilities

• Greet and assist customers in person or by phone.
• Provide professional advice to build trust and loyalty.
• Identify customer concerns regarding vehicle maintenance.
• Prepare work orders and review estimated costs with customers.
• Schedule service appointments and liaise between customers and service staff.
• Ensure compliance with safety regulations.

Skills

Automotive knowledge

Communication

Customer service

Problem solving

Team player

Computer skills

Time management

Valid driver's licence

Tools

Costar

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that's involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver's licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.