Service Advisor

Canadian Tire Corporation, Ltd.; Drayton Valley; Presencial; CAD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit-sharing (conditions)

Employee discount

Group benefit plan (conditions)

On-site parking

Public transportation nearby

Flexible work hours

Ongoing training

Descripción de la vacante

Canadian Tire Stores in Drayton Valley is seeking a Service Advisor to engage with customers, coordinate automotive service needs, and support a fast-paced service centre. You will work with a friendly team to ensure accurate work orders, transparent estimates, and timely service.

Join a locally embedded, community-focused employer offering employee discounts, benefits, and ongoing training. Flexible hours and a supportive work-life balance are emphasized.

Formación

• Knowledge of automotive mechanics is required.
• Strong communication and interpersonal skills are essential.
• Ability to listen actively and explain service options clearly.
• Proficiency with basic computer tasks and service software.

Responsabilidades

• Greet, assist and thank customers in person and over the phone.
• Provide professional advice to build trust and loyalty.
• Review vehicle service needs and prepare work orders with estimated costs.
• Schedule service appointments and liaise between customers and technicians.
• Ensure health and safety regulations are followed.

Conocimientos

Automotive knowledge

Customer service

Communication skills

Problem solving

Interpersonal skills

Computer skills

Herramientas

COSTAR

Descripción del empleo

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers' needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that's involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver's licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Vacancy Type:Existing

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.