Senior Sales Operations Specialist

McNeill Nakamoto Recruitment Group; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

Our client in Vancouver is seeking a Senior Sales Operations Specialist to optimize wholesale sales operations. The role acts as the primary liaison among Sales, Operations, Production, Finance, and Logistics to ensure seamless order execution from PO through fulfillment.

The position targets an analytical, process-driven professional who can streamline workflows and deliver strategic insights in a fast-paced consumer goods environment. Fully in-office role with growth opportunities.

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, or related discipline is required.
• 3+ years of experience in sales operations, customer operations, order management, or sales support within wholesale/retail/consumer products.
• Experience with ERP systems (NetSuite preferred), EDI platforms, and order management systems.
• Advanced Excel skills (pivot tables, lookup) and data analysis; Power BI is a plus.

Responsibilities

• Process and oversee wholesale orders through EDI, ensuring accuracy and timely execution.
• Manage order confirmations, invoices, and related sales documentation.
• Maintain customer accounts and ensure information is current and accurate.
• Communicate order status updates to customers and internal stakeholders.
• Collaborate with Sales to resolve inquiries and operational concerns.
• Coordinate handoff from sales to production and consolidate post-market orders.
• Provide strategic guidance to Operations leadership to improve fulfillment and order management.

Skills

Analytical skills

Cross-functional collaboration

Process improvement

Attention to detail

Communication skills

Education

Bachelor's degree in Business, Operations Management, Supply Chain, or related

Tools

NetSuite ERP

EDI platforms

Excel

Power BI

Job description

Our client is seeking a Senior Sales Operations Specialist to play a critical role in supporting and optimizing wholesale sales operations. Acting as the primary liaison between Sales, Operations, Production, Finance, Logistics, and external customers, this position ensures seamless order execution from purchase order through fulfillment.

This is an excellent opportunity for a highly analytical and process-driven professional who enjoys improving workflows, solving complex operational challenges, and contributing strategic insights within a fast-paced consumer goods environment. Join a team that values innovation, quality, and continuous growth.

Work Arrangement

Fully In-Office

Expected Salary Range

$70K - $85K base salary, commensurate with experience and skillset

Responsibilities

• Process and oversee wholesale customer orders through EDI platforms, ensuring accuracy and timely execution.
• Manage order confirmations, customer invoices, and related sales documentation.
• Maintain customer accounts and ensure all order, delivery, and account information is current and accurate.
• Proactively communicate order status updates, delivery changes, and potential issues to customers and internal stakeholders.
• Partner closely with Sales teams to resolve customer inquiries and operational concerns.
• Consolidate post-market sales orders and coordinate accurate handoff to Production teams.
• Provide strategic guidance to Operations leadership to improve sales, fulfillment, and order management processes.
• Serve as the subject matter expert for sales operations workflows and best practices.
• Collaborate cross-functionally with Finance, Production, Logistics, and Sales to improve operational efficiency and customer satisfaction.
• Identify process improvement opportunities and support the implementation of scalable solutions.
• Develop and maintain reporting, dashboards, and operational metrics to support business decision-making.
• Act as an escalation point for complex order management and system-related issues.
• Support ongoing documentation, training, and continuous improvement initiatives.
• Perform other related duties as required.

Requirements

• Bachelor's degree in Business, Operations Management, Supply Chain, or a related discipline.
• 3+ years of experience in sales operations, customer operations, order management, or sales support within a wholesale, retail, apparel, or consumer products environment.
• Demonstrated ability to influence cross-functional teams and drive process improvements without direct authority.
• Strong experience working with ERP systems, ideally NetSuite, along with EDI platforms and order management systems.
• Advanced Microsoft Excel skills, including pivot tables, lookups, and data analysis; Power BI experience is considered an asset.
• Strong analytical and problem-solving capabilities with the ability to interpret business data and identify actionable insights.
• Excellent communication and relationship-building skills, with the ability to work effectively across all levels of the organization.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting operational reporting, KPI tracking, and continuous improvement initiatives.
• Contribute directly to operational improvements that impact business performance.

McNeill Nakamoto is committed to recruiting with a focus on equal opportunity, diversity and inclusion, therefore, we strongly encourage applications from underrepresented groups. While we thank all candidates for their interest, only select individuals will be contacted for follow-up.