Senior Sales Operations Specialist

Swim Recruiting; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health and dental benefits

Discounts

Job summary

Swim Recruiting is seeking a Senior Sales Specialist for a growing high-end retail brand based in Vancouver. You will be the main liaison between sales, operations and customers to validate pricing, monitor orders and resolve issues within the order-to-cash lifecycle.

This role emphasizes process improvement, strategic guidance, and leadership potential to grow into a team lead or manager, with strong emphasis on analytics, ERP/EDI tools, and cross-functional collaboration.

Qualifications

• Bachelor's degree in business, operations or a related field.
• 3–6 years in sales operations, sales analytics or related roles in B2B/wholesale.
• Ability to guide teams and cross-functional partners to improve workflows.
• Experience with ERP systems and analytics tools to drive insights.
• Strong communication and organizational skills for fast-paced environments.

Responsibilities

• Validate pricing, check order status and notify stakeholders of issues.
• Process high volumes of sales orders, acknowledgments and invoices.
• Provide strategic guidance to streamline order-to-cash workflows.
• Collaborate with sales, operations and customers to improve efficiency.
• Develop reports and dashboards to track performance and opportunities.

Skills

Leadership

Problem solving

Analytical thinking

Communication

Strategic thinking

Multi-tasking

Cross-functional collaboration

Education

Bachelor's degree in business or operations

Tools

NetSuite ERP

EDI (Spring System)

Power BI

Excel

Outlook

Job description

Critical role as the touchpoint collaborating between sales, operations and customers across the order to cash lifecycle in a high-end retail organization. This role is not about processing, it is about process improvement, improving efficiencies, liaising with the team and the business as well as customers to ensure a successful process. Ideal is someone with leadership experience or potential that can grow into a leadership role for this team as the Senior Managers right hand. This company has a fantastic entrepreneurial culture that is truly genuine, and passionate about what they do. They are going through exciting growth; and this role can only evolve and grow for the right person with the right attributes. Ideal is a critical thinking, problem solver that has a strength in building relationships would enjoy coaching others and have an aptitude for numbers!

Who – The Company:

Our client is a growing, entrepreneurial, high end retail brand. With 90 employees now and poised for growth, this is an exciting time to get into a growing brand still in its infancy. They take pride in being a team of creative, collaborative, and highly dynamic people who love what they do, and strongly believe that their diverse team of motivated individuals makes the company strong and successful.

What – The Role:

This position provides critical ongoing daily support for our growing operations team. As the Senior Sales Specialist, you are the main point of contact between sales and all other internal and external customers by validating pricing, checking the status of orders, and communicating any issues immediately to all stakeholders. You will process a high volume of sales orders, order acknowledgments, and customer invoices. Most importantly, you will provide strategic guidance to the Operations team to streamline sales, order management, and fulfillment workflows, driving efficiency and best practices across the order-to-cash lifecycle.

This role is not about processing, it is about process improvement, collaborating with teams, thinking critically to problem solve and improve efficiencies and processes for the business and team. For this role ideally, we are looking for candidates that exude leadership potential to grow into a team lead of manager role.

Swim can share a more detailed description with interested candidates.

Who – The Candidate:

The ideal candidate will be a natural Problem-solver, with logical thinking, as well as can build relationships across the business with leadership potential to grow in future.

Qualifications include:

• Bachelor’s degree in business, Operations, or a related field coupled with 3-6 years of experience in sales operations, sales analytics, operations support, or a related role within a wholesale or B2B environment.
• Proven ability to provide guidance and leadership (without direct authority) to Operations and cross-functional teams to streamline workflows and improve execution.
• Strong experience working with ERP systems (NetSuite), EDI (Spring System), and sales/order management platforms.
• Advanced proficiency in Microsoft Excel (pivot tables, lookup formulas, Power BI) and strong working knowledge of Outlook and other Microsoft Office tools.
• Demonstrated experience creating reports, dashboards, and performance metrics that provide actionable insights for leadership.
• Strong analytical skills with the ability to interpret sales, inventory, and profitability data and translate findings into clear recommendations.
• Excellent communication skills, with the ability to explain complex data, systems, or process changes to both technical and non-technical audiences.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Strategic and critical thinker with strong problem-solving and conflict-resolution skills.
• Experience supporting process documentation, continuous improvement initiatives, and operational best practices.

How Much:

• Competitive salary range: $70-85,000 CAD, based on experience plus bonus.
• Comprehensive health and dental benefits.
• Discounts

Where – Location & Work Environment:

The position is based in Vancouver, requiring full-time in-office presence.