Senior Sales Operations Specialist

Purple Brand Inc.; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Extended health & dental benefits

Flex spending account

3 weeks’ vacation

Employee discount program

Casual dress policy

Company-wide socials & events

Job summary

PURPLE in Vancouver is seeking a Senior Sales Specialist to bridge sales, operations, and fulfillment. You will validate pricing, monitor order status, and communicate issues to stakeholders while handling high volumes of orders and invoices.

Your guidance will streamline order-to-cash workflows and drive efficiency across teams. The role demands strong ERP/EDI experience, advanced Excel and Power BI skills, and a track record of improving cross-functional processes.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• 3–6 years in sales operations, analytics, or wholesale/B2B environments.
• Experience guiding cross-functional teams to streamline workflows and improve execution.
• Strong ERP/EDI and order-management systems experience (NetSuite, Spring System).
• Advanced Excel (pivot tables, lookups) and Power BI; strong data interpretation skills.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Process wholesale orders (EDI) and order confirmations.
• Maintain and update customer accounts with order data and delivery expectations.
• Inform sales staff of issues such as shipping delays or questions from customers.
• Provide updates to customers on order status and changes.
• Consolidate sales orders post-market week for Production handoff.
• Act as SME for sales operations processes and best practices.

Skills

ERP NetSuite

EDI Systems

Excel & Power BI

Sales/Order Management

Data analysis

Education

Bachelor’s degree in Business

Tools

NetSuite

Spring EDI

Sales/Order platforms

Job description

About Us

Since our inception in 2017, PURPLE has been on a mission to redefine denim culture. Blending industrial design, streetwear, and luxury fashion, we've curated a collection of men’s denim and luxury basics that transcend trends. At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality.

We are a team of creative, collaborative, and highly dynamic people who love what we do, and we strongly believe that our diverse team of motivated individuals makes our company strong and successful.

About the Role

This position provides critical ongoing daily support for our growing operations team. As the Senior Sales Specialist, you are the main point of contact between sales and all other internal and external customers by validating pricing, checking the status of orders, and communicating any issues immediately to all stakeholders. You will process a high volume of sales orders, order acknowledgments, and customer invoices. Most importantly, you will provide strategic guidance to the Operations team to streamline sales, order management, and fulfillment workflows, driving efficiency and best practices across the order-to-cash lifecycle.

Responsibilities:

• Process all wholesale orders (EDI) and order confirmations.
• Maintains and updates customer accounts with relevant order information, delivery expectations, or any other specific data.
• Informs sales staff of any issues that arise, such as a delay in shipping, or if customers have specific questions or complaints that the associate is unable to handle.
• Keeps customers and sales teams updated on any changes to order status,such as delivery dates.
• Provides reactive and proactive updates to customers as order status changes.
• Consolidate the sales order for the production team after the market week.
• Provide strategic guidance to the Operations team to streamline sales, order management, and fulfillment workflows.
• Act as the subject-matter expert for sales operations processes, ensuring best practices are consistently applied across teams.
• Oversee wholesale order processes (EDI) at a supervisory and advisory level, ensuring accuracy, efficiency, and alignment with operational standards.
• Partner with Operations, Finance, Production, and Logistics teams to align cross-functional workflows and improve end-to-end order execution.
• Consolidate and review sales orders post–market week, ensuring accurate and timely handoff to the Production team.
• Serve as a key escalation point for complex operational or system-related issues impacting sales execution.
• Other duties as assigned.

Skills and Qualifications:

• Bachelor’s degree in Business, Operations, or a related field.
• 3-6 years of experience in sales operations, sales analytics, operations support, or a related role within a wholesale or B2B environment.
• Proven ability to provide guidance and leadership (without direct authority) to Operations and cross-functional teams to streamline workflows and improve execution.
• Strong experience working with ERP systems (NetSuite), EDI (Spring System), and sales/order management platforms
• Advanced proficiency in Microsoft Excel (pivot tables, lookup formulas, Power BI) and strong working knowledge of Outlook and other Microsoft Office tools.
• Demonstrated experience creating reports, dashboards, and performance metrics that provide actionable insights for leadership.
• Strong analytical skills with the ability to interpret sales, inventory, and profitability data and translate findings into clear recommendations.
• Excellent communication skills, with the ability to explain complex data, systems, or process changes to both technical and non-technical audiences.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Strategic and critical thinker with strong problem-solving and conflict-resolution skills.
• Experience supporting process documentation, continuous improvement initiatives, and operational best practices.

Benefits:

• Extended health & dental Benefits
• A flex spending account
• 3 weeks’ vacation
• Generous employee discount program
• Casual dress policy
• Company-wide socials and events

Please note that this job is located in our Vancouver office and is expected to be performed on-site.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. We are an equal opportunity employer; all employment is decided on the basis of qualifications and business needs.