Sales Operations Manager

Current Scientific Corporation; Port Coquitlam; On-site; CAD 75,000 - 105,000; Full time

Job summary

Current Scientific Corporation, based in Port Coquitlam, BC, seeks a Sales Operations Manager to oversee systems, data, and administrative functions that support the sales team and revenue generation. You will build and lead the Sales Operations team as the function grows.

You will drive continuous improvement across forecasting, order and contract administration, and cross-functional coordination, ensuring accurate data and scalable processes.

Qualifications

• 5+ years of experience in sales operations, sales administration, or business ops.
• Hands-on experience with CRM/ERP systems, data management and reporting.
• Advanced proficiency in Microsoft Office, especially Excel.
• Proven track record of improving processes and workflows.
• Strong analytical skills and ability to interpret data and identify trends.
• Highly organized, detail-oriented, and capable of managing competing priorities.
• Excellent written and verbal English communication; coordinates across teams.
• Strong interpersonal and customer service skills.
• Willingness to quickly learn technical products and understand customer requirements.
• Self-directed with ownership mindset.

Responsibilities

• Own and continuously improve CRM and other sales systems, ensuring they effectively support business needs.
• Maintain data integrity across customers, opportunities, orders, forecasts, pricing, and sales reporting.
• Manage sales tools, licenses, access, integrations, system implementations, and user adoption.
• Develop dashboards, reports, documentation, and training to support effective system use and management decision-making.
• Oversee sales administration from quotation and order entry through fulfillment, shipment, and delivery.
• Ensure quotations, proposals, orders, pricing, customer information, and supporting documentation are accurate and complete.
• Coordinate with Engineering, Production, Project Management, Finance, and Shipping to fulfill customer requirements.
• Oversee export documentation, shipping, invoicing coordination, payment terms, and resolution of operational issues.
• Manage the sales forecasting and pipeline reporting process with accuracy and consistency.
• Establish forecasting practices and provide management with reliable pipeline and order data.
• Identify gaps and risks in sales data and coordinate corrective actions.
• Manage NDAs, terms & conditions, and other commercial documentation from receipt to filing.
• Review documents against templates and escalate non-standard terms or risks to management or legal.
• Maintain organized, controlled commercial records.
• Develop and improve sales processes, templates, and documentation standards.
• Establish clear cross-functional handoffs between Sales and other departments.

Skills

Analytical skills

Attention to detail

Communication skills

Multitasking

Ownership / self-directed

Cross-functional collaboration

Education

Business degree

Tools

CRM/ERP

Excel

Job description

The Sales Operations Manager is responsible for ensuring the sales organization operates efficiently, accurately, and effectively by overseeing the systems, processes, tools, data, and administrative functions that support the sales team. This role drives continuous improvement across sales operations, forecasting, order and contract administration, and cross-functional coordination, providing the structure and support required for the sales team to focus on customers and revenue generation. As the function grows, this role will also build and lead the Sales Operations team

RESPONSIBILITIES

SALES SYSTEMS, TOOLS & DATA

• Own and continuously improve CRM and other sales systems, ensuring they effectively support business needs.
• Maintain data integrity across customers, opportunities, orders, forecasts, pricing, and sales reporting.
• Manage sales tools, licenses, access, integrations, system implementations, and user adoption.
• Develop dashboards, reports, documentation, and training to support effective system use and management decision-making.

SALES ADMINISTRATION & ORDER MANAGEMENT

• Oversee sales administration from quotation and order entry through fulfillment, shipment, and delivery.
• Ensure quotations, proposals, orders, pricing, customer information, and supporting documentation are accurate and complete.
• Coordinate with Engineering, Production, Project Management, Finance, and Shipping to ensure customer requirements and commitments are fulfilled.
• Oversee export documentation, shipping, invoicing coordination, payment terms, and resolution of operational issues.

FORECASTING & REPORTING

• Manage the sales forecasting and pipeline reporting process, ensuring opportunities, timing, probabilities, and expected revenue are accurately maintained.
• Establish consistent forecasting and reporting practices and provide management with reliable pipeline, order, and sales information.
• Identify gaps, risks, and inconsistencies in sales data and coordinate corrective action.

CONTRACTS & COMMERCIAL ADMINISTRATION

• Manage NDAs, customer Terms & Conditions, and other commercial documentation from receipt through execution and filing.
• Review documentation against approved templates and requirements, escalating non-standard terms or risks to management or legal counsel.
• Maintain organized, accurate, and appropriately controlled commercial records.

PROCESSES & CROSS-FUNCTIONAL COORDINATION

• Develop and continuously improve sales processes, procedures, workflows, templates, and documentation standards.
• Establish effective communication and handoffs between Sales and other departments, ensuring responsibilities, commitments, and actions are clearly tracked.
• Identify and resolve process gaps, bottlenecks, recurring errors, and unnecessary administrative work.
• Ensure sales processes remain efficient and scalable as the organization grows.

MARKETING & EVENTS

• Coordinate with internal stakeholders and external marketing partners on sales collateral, website content, campaigns, and other marketing activities.
• Coordinate trade shows, customer demonstrations, and industry events, including registration, logistics, equipment, collateral, and follow-up.
• Maintain marketing materials and support tracking of marketing and event expenditures.

SALES TEAM SUPPORT & LEADERSHIP

• Serve as the primary operational resource for the sales team, removing administrative, system, and process barriers to effective selling.
• Train and onboard sales personnel on systems, tools, processes, and operational best practices.
• Support sales and forecasting meetings, operational reviews, and follow-up activities.
• As the function grows, build, develop, and lead the Sales Operations team.

QUALIFICATIONS

Required:

• 5+ years of experience in sales operations, sales administration, or business operations.
• Hands-on experience with CRM/ERP systems, including data management and reporting.
• Advanced proficiency in Microsoft Office, particularly Excel.
• A track record of improving processes, workflows, or systems.
• Strong analytical skills, with the ability to interpret data, identify trends and risks, and present clear findings to management.
• Highly organized and detail-oriented, with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills in English, with the ability to coordinate across internal teams, customers, and vendors.
• Strong interpersonal and customer service skills, with the ability to build effective working relationships at all levels.
• Sound judgment and discretion when handling confidential customer and commercial information.
• Ability to quickly learn technical products and understand customer requirements.
• Self-directed and proactive, with a strong sense of ownership.

Nice to have/Preferred:

• NetSuite administration or implementation experience.
• Experience managing sales forecasting and pipeline reporting.
• Experience administering sales tools, software licenses, and user access.
• Experience reviewing contracts, NDAs, or customer Terms & Conditions.
• Experience coordinating trade shows, events, or marketing activities.
• Experience developing SOPs, training materials, or system documentation.
• Experience in a technical, manufacturing, marine, defence, or electronics environment.
• Team leadership or supervisory experience.
• Diploma or degree in business or a related field.
• Additional languages.

SKILLS & ATTRIBUTES

• Energetic and proactive, with a strong willingness to learn.
• Excellent multitasking and time management abilities.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced, team-based environment.

SALARY RANGE

$75,000 to $105,00 + benefits

WHO WE ARE:

Current Scientific Corporation, based in Port Coquitlam, BC, is a dynamic Small and Medium-sized Enterprise (SME) with a keen focus on the international export market. As a growing marine tech company, we take pride in manufacturing cutting-edge stabilized electro-optical systems.

Our reach extends globally, with customers situated around the world. Specializing in serving the Naval & Defence sector and the Marine & Yacht industry, we are dedicated to crafting high-quality products that meet the rigorous standards of these sectors.

At the core of our ethos is a commitment to innovation, as evidenced by our continuous investment in Research and Development (R&D) to bring forth new products and enhance the overall customer experience.

Our clientele within the marine industry spans a diverse range, including electronics & bridge integrators, shipyards, and end users in segments such as coast guard, paramilitary & navy, ferries & explorer cruises, super-yachts, icebreakers, marine mammal research, and other specialty vessels.

CURRENT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.