Senior Property Manager

CLV GROUP; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking real estate firm as a Senior Property Manager, where you will lead a dedicated team to enhance resident experiences and drive operational excellence. This dynamic role involves overseeing property management, ensuring compliance, and fostering a culture of collaboration and innovation. You'll play a pivotal role in enhancing community engagement and optimizing financial performance while maintaining high standards of safety and service. If you are passionate about creating outstanding living environments and developing strong teams, this opportunity offers a chance to make a significant impact in a growing company committed to excellence and diversity.

Qualifications

• 10 years experience in property management preferred.
• Proficiency in property management software and MS Office.

Responsibilities

• Oversee daily operations and ensure compliance with laws.
• Lead and develop a high-performing property management team.

Skills

Customer Service Skills

Team Leadership

Conflict Resolution

Risk Management

Education

10+ years of residential property management experience

Tools

Yardi

MRI

Microsoft Office

Job description

CLV Group is a premier real estate firm specializing in identifying, acquiring, developing, and managing high-quality real estate assets in Canada. Our mission is to deliver exceptional returns through strategic acquisitions, professionally managed developments, innovative asset management, and a commitment to excellence.

Today we are seeking a Senior Property Manager to join our operations team which oversees and supports the daily operations of our residential communities. The ideal candidate is resident-focused, safety-conscious, and operationally strong, with a passion for creating an outstanding living experience. You will be responsible for the management of our properties while developing a high-performing team that delivers an exceptional resident experience. You will be responsible for overseeing daily operations, optimizing financial performance, ensuring compliance, and fostering an engaged, motivated team that drives success.

Responsibilities:

Leadership & Team Development

• Build, mentor, and develop a team of property management professionals, ensuring a culture of collaboration, accountability, and continuous improvement.
• Provide ongoing training, coaching, and performance management to create a highly engaged and productive team.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Establish clear goals and expectations, ensuring the team is aligned with company objectives and resident satisfaction priorities.

Resident Experience & Community Engagement

• Foster a welcoming and inclusive community that prioritizes resident satisfaction and engagement.
• Act as the primary escalation point for resident concerns, ensuring prompt and effective communication.
• Lead initiatives to enhance the resident experience through community engagement programs and service excellence.
• Ensure all resident interactions align with our commitment to exceptional customer service and retention strategies.

Health, Safety & Compliance

• Ensure properties are safe, clean, and well-maintained while proactively identifying areas for improvement.
• Conduct regular safety inspections and implement risk management strategies.
• Ensure full compliance with local, provincial, and federal property management laws and regulations.
• Partner with maintenance teams to implement preventive maintenance programs and oversee emergency response plans.
• Train staff and residents on emergency preparedness, fire safety, and building security measures.

Operational & Property Management

• Oversee day-to-day operations, ensuring all aspects of the property are efficiently managed.
• Conduct regular property inspections to maintain curb appeal, identify maintenance needs, and uphold quality standards.
• Collaborate with maintenance and cleaning teams to ensure timely repairs, preventive maintenance, and overall property upkeep.
• Implement operational best practices to improve efficiency and enhance resident satisfaction.

Financial Performance & Budgeting

• Develop and manage property budgets, control expenses, and drive revenue growth through strategic planning.
• Monitor rent collections, enforce lease agreements, and ensure timely payments.
• Oversee vendor contracts, negotiate cost-effective agreements, and optimize operational efficiency.
• Analyze financial performance and implement cost-saving measures while maintaining service excellence.

Leasing & Occupancy Management

• Implement leasing strategies to maximize occupancy rates and attract high-quality residents.
• Work closely with leasing teams to streamline the move-in/move-out process and drive renewal rates.
• Ensure marketing and leasing efforts reflect the community’s value and align with resident expectations.
• Utilize market research and competitor analysis to enhance property positioning and rental performance.

Qualifications & Experience:

• Minimum 10 years of residential property management experience is preferred.
• Proficiency in property management software (Yardi, MRI, or similar) and Microsoft Office.
• Strong customer service skills and a passion for building strong communities.
• Familiarity with health and safety regulations, and risk management strategies.
• Excellent ability to lead and engage teams, resolve conflicts, and maintain professional relationships.

Joining our team as a Senior Property Manager offers a unique opportunity to be part of a high-growth company in the dynamic real estate industry. We foster a culture of innovation, collaboration, and excellence, ensuring that your contributions are recognized and valued.

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by the laws or regulations in the jurisdictions in which we operate.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.