Senior Program Manager – Enterprise ERP, CRM, SAP

Jobtailor

Longueuil

On-site

CAD 120,000 - 170,000

Full time

14 days+

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Job summary

Jobtailor is seeking a senior Program Manager to lead complex enterprise technology programs across ERP, SAP and CRM platforms. You will drive end-to-end delivery, aligning scope, schedules, budgets and risks with executive stakeholders in a global setting.

You will collaborate with architects, delivery teams and business partners to ensure successful transformations across finance, supply chain and customer service, while using Agile, SAFe or hybrid methods and promoting continuous improvement.

Qualifications

Bachelor’s degree in computer science, engineering, information systems or related field; Master’s or MBA asset.
10+ years of progressive experience in program and portfolio management within large organizations.
Proven experience delivering enterprise transformation programs involving ERP, SAP and CRM solutions.
Experience collaborating with executives and business partners in North America.
Demonstrated success managing delivery teams distributed across multiple global regions.
Strong understanding of enterprise architecture, system integrations, APIs, cloud technologies and digital transformation.
Experience delivering programs using Agile, Scrum, SAFe, hybrid and traditional methodologies.
Excellent communication, presentation, facilitation, negotiation and stakeholder management skills.
PMP certification is an asset.

Responsibilities

Lead complex, multidisciplinary enterprise technology programs involving ERP, SAP, CRM and other critical business applications.
Develop and implement integrated program plans, ensuring management of scope, schedules, budgets, risks, dependencies and business outcomes.
Oversee end-to-end delivery, including integrations, data migration, testing, deployment and operational readiness.
Collaborate with solution architects, engineering managers, product owners and delivery teams to ensure initiative success.
Drive transformation programs across finance, supply chain, manufacturing, procurement, sales and customer service.
Establish program governance, monitor portfolio performance and present recommendations to senior leadership.
Chair steering committees and facilitate strategic decision-making with business and technology stakeholders.
Ensure program delivery using Agile, hybrid or traditional methodologies while promoting continuous improvement.
Build trusted relationships with executives, vendors and global teams; influence stakeholders at all levels.
Manage strategic vendor partnerships and coordinate globally distributed delivery teams to ensure quality delivery on time and within budget.

Skills

ERP Program Management

SAP Solutions Delivery

Agile Methodologies

Stakeholder Management

PMP Certification

Education

Bachelor’s degree in computer science, engineering, information systems

Tools

CRM Systems

ERP Systems

Agile Tools

Scrum

SAFe

Job description

Lead complex, multidisciplinary enterprise technology programs involving ERP, SAP, CRM and other critical business applications
Develop and implement integrated program plans, ensuring management of scope, schedules, budgets, risks, dependencies and business outcomes
Oversee end-to-end delivery, including integrations, data migration, testing, deployment and operational readiness
Collaborate closely with solution architects, engineering managers, product owners and delivery teams to ensure initiative success
Drive transformation programs across areas such as finance, supply chain, manufacturing, procurement, sales and customer service
Establish effective program governance, monitor portfolio performance and present recommendations and reports to senior leadership
Chair steering committees and facilitate strategic decision-making with business and technology stakeholders
Ensure program delivery using Agile, hybrid or traditional methodologies while promoting continuous improvement and delivery excellence
Build trusted relationships with executives, vendors and global teams, and influence stakeholders at all levels
Manage strategic vendor partnerships and coordinate globally distributed delivery teams to ensure quality delivery on time and within budget

Requirements

Bachelor’s degree in computer science, engineering, information systems or a related field (Master’s degree or MBA is an asset)
10+ years of progressive experience in program and portfolio management within large organizations
Proven experience delivering enterprise transformation programs involving ERP, SAP and CRM solutions
Experience collaborating with executives and business partners in North America
Demonstrated success managing delivery teams distributed across multiple global regions
Strong understanding of enterprise architecture, system integrations, APIs, cloud technologies and digital transformation
Experience delivering programs using Agile, Scrum, SAFe, hybrid and traditional methodologies
Excellent communication, presentation, facilitation, negotiation and stakeholder management skills
Demonstrated experience managing multi-million-dollar programs with multiple concurrent workstreams
PMP certification is an asset

Core Competencies

Demonstrates expertise in leading complex enterprise technology programs, particularly in ERP, SAP, and CRM solutions, while ensuring effective program governance and stakeholder engagement. Proven ability to manage multi-million-dollar programs using Agile and traditional methodologies across global teams.

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