Senior Program Manager – Managed Services Transformation

Jobtailor; Vancouver; On-site; CAD 120,000 - 180,000; Full time

Job summary

Jobtailor in Vancouver leads enterprise-scale IT and telecom transformations across global teams. You will drive gated delivery, manage RAID registers, and align risks with executive leaders while translating complex programs into clear dashboards and milestones.

The role requires 7–10 years in large-scale programs, PMP or Agile/Scrum, ITIL background, and experience with ServiceNow, IBM Cloud products, and AIOps platforms. Collaborative, cross-functional leadership is essential.

Qualifications

• 7–10 years leading enterprise-scale IT/telecom transformation programs.
• Proven gated delivery methodologies experience (stage-gate, SAFe) with release gates.
• Deep experience building and maintaining RAID registers with active critical path tracking.
• Strong ability to translate complex technical programs to steering committees; skilled in dashboards.

Responsibilities

• Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands).
• Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications.
• Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items.
• Escalate business risks early; partner with leadership on risk response strategies.
• Coordinate critical path between platform setup, configuration data modeling, ITSM practices, and onboarding automation.
• Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows.
• Partner with Organizational Change Management to design readiness plans and drive adoption momentum.
• Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders.
• Develop executive-level status updates, KPI dashboards, and milestone communications.

Skills

Gated Delivery Methodologies

RAID Register Management

PMP Certification

ITIL

Organizational Change Management

Executive-Level Communication

Vendor/SI Partnership Management

SAFe Framework

Cross-Functional Stakeholder Alignment

Release Governance

Tools

ServiceNow

IBM Cloud Products

AIOps Platforms

Job description

• Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
• Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
• Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
• Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
• Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
• Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows
• Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
• Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
• Develop executive-level status updates, KPI dashboards, and milestone communications

Requirements

• 7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management
• Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies
• Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments
• Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation
• PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)
• Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned
• Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms (Nice-to-Haves)
• IT Service Management (ITIL) background or telecom transformation experience (Nice-to-Haves)
• Experience integrating organizational change management (OCM) in large-scale transformations (Nice-to-Haves)
• Track record with C-suite steering committees and high-visibility programs (Nice-to-Haves)

Demonstrates expertise in leading enterprise-scale IT and telecom transformation programs, utilizing gated delivery methodologies and managing cross-functional teams. Proficient in risk management, stakeholder communication, and integrating organizational change management within complex environments.

Highest-signal resume keywords

• Gated Delivery Methodologies
• RAID Register Management
• PMP Certification
• IT Service Management (ITIL)
• Organizational Change Management (OCM)

ATS Optimization Keywords

Hard Skills

• Enterprise-Scale IT Transformation
• Critical Path Tracking
• KPI Dashboard Development
• Technical Program Communication
• Vendor/SI Partnership Management

Soft Skills

• Self-Directed Operation
• Bias For Action
• Cross-Functional Team Alignment

Certifications & Qualifications

• PMP
• Agile/Scrum Certification

Industry Keywords

• Telecom Transformation
• IT Service Management
• Stage-Gate Methodology
• SAFe Framework
• Executive-Level Communication

Tools & Technologies

• ServiceNow
• IBM Cloud Products
• AIOps Platforms