Senior Program Manager, Community Services & Operations

NEXUS Community Support Society; Cranbrook; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Training & development

Inclusive workplace culture

Meaningful work in communities

Team support and collaboration

Job summary

NEXUS Community Support Society is seeking a Senior Program Manager to lead Staff Supported Homes in Cranbrook, BC. You will coach Program Managers, ensure compliance with licensing and CARF standards, and advance person-centered practices across programs.

This in-person, temporary full-time role requires strong operational leadership, cross-team collaboration, and the ability to manage multiple priorities in a dynamic community-based setting.

Qualifications

• Three to five years of progressive leadership experience, preferably in staffed residential services.
• Demonstrated coaching, conflict resolution, organizational and communication skills.
• Knowledge of Community Care Licensing Regulations, CARF standards and person-centred practices.

Responsibilities

• Provide operational oversight and support to Staff Supported Homes within the region, ensuring programs operate according to policy and licensing requirements.
• Guide Program Managers in policy implementation, service standards and operational priorities while promoting accountability.
• Monitor operations, identify risks and work with managers to resolve issues and improve quality.

Skills

Leadership experience

Coaching

Communication

Regulatory knowledge

Education

Diploma or Degree in health/human services

Job description

NEXUS Community Support Society is seeking a Senior Program Manager to lead Staff Supported Homes in Cranbrook, BC. You will coach Program Managers, ensure compliance with licensing and CARF standards, and advance person-centered practices across programs.

This in-person, temporary full-time role requires strong operational leadership, cross-team collaboration, and the ability to manage multiple priorities in a dynamic community-based setting.