Program Manager - Trauma-Informed Youth & Adults

Active-Care-Youth-and-Adult-Services; Kamloops; On-site; CAD 73,000 - 86,000; Full time

Benefits offered by this job

100% employer-paid health and dental

Robust wellness support

Employee contribution: 8.6%

Employer contribution: 9.31%

Job summary

Active Care Youth and Adult Services in Kamloops, BC, is seeking a dedicated Program Manager to oversee youth and adult resource homes. Reporting to the Director, you will ensure trauma-informed, person-centered care and compliance with CARF, funders, and licensing standards.

You will manage all aspects of resources, coordinate with care teams, supervise staff, and ensure safety. A valid class 5 BC driver’s license and vehicle are required, with travel within the region.

Qualifications

• Diploma in related human/social service field; Bachelor’s degree preferred
• Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
• One (1) year in a leadership role: Preferably providing direct supervision
• Ability to pass a Criminal Record Check and Ministry of Children and Family Development
• Class 5 Drivers Unrestricted License -A personal and reliable Vehicle
• Community Care First Aid with CPR
• Or an equivalent combination of education, training, and experience

Responsibilities

• Develop positive relationships with youth and/or adults and their natural support network and other stakeholders
• Conduct assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
• Revises individualized guidelines of care and program activities to enhance youth and/or adult skills
• Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended
• Manages all aspects of medication delivery, storage, and disposal, including training and reporting errors
• Review youth/adult files for accuracy and provide staff feedback and training
• Ensure safety and risk management plans are in place and followed
• Manage and debrief critical incidents and implement improvements
• Provide staff support through a trauma-informed, person-centered lens
• Manage employee performance, coaching, mentoring, and progressive discipline
• Handle HR issues including hiring, performance appraisals, investigations, discipline, and grievances
• Conduct monthly staff meetings with agendas/minutes and share information
• Arrange/train staff to enhance skills and address deficits
• Collaborate with directors and other departments to ensure policy adherence
• Work with scheduling to ensure proper training before shifts
• Participate in after-hours rotations
• All other duties as directed

Skills

Person-centered trauma-informed care

Leadership experience

Communication skills

Education

Diploma in related human/social service field

Bachelor’s degree preferred

Class 5 Drivers Unrestricted License

Community Care First Aid with CPR

Equivalent combination of education, training, and experience

Job description

Active Care Youth and Adult Services in Kamloops, BC, is seeking a dedicated Program Manager to oversee youth and adult resource homes. Reporting to the Director, you will ensure trauma-informed, person-centered care and compliance with CARF, funders, and licensing standards.

You will manage all aspects of resources, coordinate with care teams, supervise staff, and ensure safety. A valid class 5 BC driver’s license and vehicle are required, with travel within the region.