Assistant Program Manager

Options Community Services; Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

Options Community Services in Surrey/Langley seeks an Assistant Program Manager to lead and support the Special Services to Children & Families team. You will assist with day-to-day operations, receive referrals, organize caseloads, and work with clients and guardians to introduce the program.

The role includes coaching staff, participating in hiring/training, managing timecards/expenses/reports, and liaising with funders.

Qualifications

• Bachelor’s degree in social services or a related field.
• Minimum of one year of experience with children with special needs.
• Experience supervising or leading a staff team.
• Valid BC driver’s license with access to a reliable vehicle; Class 4 license.
• Emergency First Aid certificate.
• Satisfactory driver’s abstract.
• Non-standard schedule: Tuesday to Saturday.
• Ability to conduct front-line duties with children aged 6 to 18 with developmental disabilities.

Responsibilities

• Assist day-to-day operations of the program.
• Receive MCFD referrals and CLBC preferencing.
• Organize staff caseloads and supervise staff.
• Meet with clients and guardians to introduce the program.
• Coach staff, participate in hiring and training.
• Manage timecards, expenses and reports.
• Liaise with funders and CLBC Analysts.
• Contribute to program development and manuals.
• Cover for Program Manager during absences.
• Perform front-line duties with children aged 6–18.

Skills

Staff supervision

Child & family services

Case management

Communication

Interpersonal skills

Education

Bachelor's degree in social services or related field

Job description

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Bring your leadership and hands-on program experience to a role that helps children and youth with diverse abilities thrive. We’re looking for an organized and people-focused Assistant Program Manager to help lead our Special Services to Children & Families team in Surrey and Langley. If you’re passionate about supporting a strong staff team, building community connections, and making a tangible difference for children and families every day, we want to hear from you!

Reporting to the Program Manager, the successful candidate will assist with the day-to-day operations of the program, including receiving MCFD referrals and CLBC preferencing, organizing staff caseloads, and meeting with clients and their guardians to introduce the program. This includes conducting case reviews, coaching staff, participating in hiring and interviews, training new employees, practicum students and volunteers, and assisting with timecards, expenses and reports. The role also involves liaising with funders and CLBC Analysts, submitting Service Level Reports, contributing to program development and the practice and procedure manual, and covering for the Program Manager during absences. The Assistant Program Manager is also qualified and able to perform front-line duties in group and one-to-one settings with children aged 6 to 18 who have a developmental disability, and uses a personal vehicle for business purposes.

Qualifications

The ideal candidate holds a Bachelor’s degree in social services or a related field and has a minimum of one year of experience working with children with special needs, ideally including children with Autism and/or developmental disabilities. Experience supervising or leading a staff team is required, and experience in the non-profit sector is preferred. A valid BC driver’s licence with access to a reliable vehicle is required—this position requires a Class 4 licence—along with a current emergency First Aid certificate and a satisfactory driver’s abstract. The position follows a non-standard schedule operating from Tuesday to Saturday during the week.

This individual brings well-developed interpersonal, counselling and communication skills, with particular strength in written reporting, along with strong organizational, time management and general management skills. Knowledge of group processes and facilitation techniques and a commitment to a problem-solving approach are essential, as is the ability to work independently, set priorities, manage multiple tasks and meet deadlines. Highly effective as part of a staff team, they are able to identify sensitive issues and maintain confidentiality, and can develop program-related reference and resource materials.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.