Senior Product Specialist BIS

International Air Transport Association (IATA); Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Work from abroad policy

Birthday off

Remote and hybrid work options

Job summary

IATA's Business Intelligence Services team is seeking a Specialist to support day-to-day BIS operations and data delivery, reporting to the Senior Manager DDS Operations. You will assist with contract implementation, data validation, and customer success support across BIS products.

The role requires a university degree and 3-5 years in BI operations, plus strong English communication and a proactive, team-focused mindset in a multicultural environment.

Qualifications

• 3-5 years' experience in BI operations function
• University degree in CS, Engineering, Business or equivalent
• Excellent English communication (written and spoken) and presentation skills

Responsibilities

• Support contract implementation and data delivery to DDS clients and BIS product users
• Respond to client queries and provide Level 1-3 delivery and operational support
• Maintain BIS product support documents and delivery records
• Monitor customer analytics such as usage, data validation, and satisfaction
• Assist in webinars and trainings for internal and external customers
• Participate in QA activities, issues logging, and resolution follow-up
• Contribute to product enhancements and post-implementation support
• Support BIS initiatives like UI/UX enhancements, data analytics and contract implementation
• Establish relationships with external partners and internal stakeholders

Skills

BI tools

Data management

Customer support

Education

Bachelor/Master in CS/Engineering/Business or equivalent

Tools

SQL

Job description

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

Employment Type: Permanent

About The Team You Are Joining

IATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. In this role, reporting to the Senior Manager DDS Operations, the Specialist will be supporting the day-to-day administrative operations and delivery of the BIS team.

What Your Day Would Be Like

• Support contract implementation and data delivery to Direct Data Solution (DDS) clients as well as clients of DDS derivative products such as but not limited to AgentIS, MarketIS and GAP;
• Respond to client queries and support the Customer Success team by providing Level 1, 2, and 3 delivery and operational support across products and services within the BIS portfolio;
• Maintain BIS product support documents including SOPs, update client master tables and delivery records;
• Responsible for monitoring of customer related analytics such as usage report, data validation, product performance, user access & satisfaction;
• Assist in conducting webinars, product trainings for internal and external customers, including preparation of webtool manuals and training materials;
• Participate in quality assurance activities: testing, identification of issues and bugs, incident logging and follow up on issue resolution;
• Participate in product enhancement activities: develop product specifications/enhancement cases, testing and post-implementation support;
• Support in developing and implementing key BIS initiatives such as: UI/UX product enhancements, project coordination, data analytics, and contract implementation;
• Establish good working relationships with external partners and internal stakeholders.

We would love to hear from you if

• University degree (Bachelor or Masters) in Computer Science, Engineering, Business Administration or equivalent degree;
• 3-5 years' experience in Business Intelligence operations function, preferably in a multicultural/commercial environment;
• Familiar with common IT languages and popular BI tools; Basic knowledge of technical solutions and data management;
• Solid experiences in performing end-to-end operations tasks including both front-end interaction and back-office support activities related to the data exchange with air stakeholders;
• Outstanding ability to work in a dynamic, multicultural, fast-paced and highly demanding environment while delivering on tight deadlines;
• Excellent in setting priorities and working with a strong customer focus and a high level of drive and energy;
• Ability to take initiative and strong sense of ownership of the tasks;
• Proactive approach to problem solving; Result-driven and curious;
• Team player with a global mindset and sharing attitude;
• Excellent communication skills in English (written and spoken) and presentation skills.

Travel Required: N