Analyst, Industry e-Invoicing

International Air Transport Association (IATA); Montreal (administrative region); Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work options

Work from abroad policy

Birthday off

Equal pay policy

Job summary

IATA is seeking an analyst for the SIS Operations Team based in Montreal to analyze, manage, and resolve issues around the SIS e-invoicing application. You will provide L3 support to SIS participants, monitor performance, and coordinate with internal teams to ensure smooth operations.

You will also drive UAT testing for enhancements and maintenance releases, publish communications, and maintain rigorous controls while working in a flexible hybrid environment.

Qualifications

• Bachelor's degree in IT or business-related discipline.
• Proficient in Excel.
• Technically oriented with ability to work independently under deadlines.
• Highly numerate and detail oriented with strong organizational skills.
• Good written and oral English with a strong customer-service mindset.

Responsibilities

• Provide high quality L3 support to SIS participants in collaboration with IATA Customer Service teams.
• Monitor SIS system performance, update reference data, perform SRM activities and resolve operational issues.
• Coordinate with internal and external teams to resolve issues.
• Raise and manage incidents with the application vendor when required.
• Maintain compliance with operational controls and SOPs.
• Perform comprehensive UAT testing for SIS enhancements and bug fixes.
• Contact SIS participants for data quality issues and support use of SIS.
• Prepare weekly, monthly, and annual SIS operational reports.

Job description

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

Employment Type: Fixed Term Contract

Contract Duration: 1 Year

About The Team You Are Joining

As a member of the SIS Operations Team reporting to the Senior Manager, Industry e-Invoicing, the position is responsible for analyzing, managing and resolving business and technical matters related to IATA's Simplified Invoicing and Settlement (SIS) application. This includes, but not limited to, providing customer support for SIS participants and internal IATA business units, monitoring the SIS application's performance, taking appropriate actions to identify and resolve operational issues, perform user-acceptance testing (UAT) testing for the SIS application, and promote the use of SIS with new and existing participants.

What Your Day Would Be Like

• Provide high quality L3 support to SIS participants in collaboration with IATA Customer Service teams.
• Monitor SIS' system performance, update reference data master tables, perform scheduled system reconciliation and monitoring (SRM) activities and take corrective actions as per documented SOP's and best practices.
• Coordinate with internal and external teams to resolve operational issues.
• Raise and manage incidents with application vendor when required.
• Maintain compliance with all operational controls and SOP's.
• Perform comprehensive user-acceptance testing (UAT) for the SIS application's new enhancements and bug fixes as per scheduled major and maintenance releases.
• Contact SIS participants by email or phone for special cases which may include data quality issues, input file failures, late submission requests, promote the use to SIS, and any other appropriate matters.
• Prepare accurate and detailed SIS operational reports on a weekly, monthly, and annual basis.
• Create, distribute, and publish SIS-related communications through internal and external channels.

We would love to hear from you if

• Bachelor's degree in IT or business-related discipline.
• Strong skills in Microsoft Office applications; must be highly proficient in Excel.
• Technically oriented with the ability to work independently, under pressure to strict deadlines.
• Highly numerate and detail oriented with excellent organizational and administrative abilities.
• Good written and oral communication skills in English with a strong commitment to customer service.
• Able to adopt a creative and flexible approach; must be detail-oriented and a fast learner.

• Good to have knowledge of or experience with:
• IATA's SIS or similar e-invoicing application.
• IATA's various divisions, systems, and business processes.
• Industry interline or supplier billing rules and standards.
• System user-acceptance testing (UAT).
• Power BI.
• XML standards.
• Salesforce / CRM application.
• SAP
• Any other languages in addition to English.

Travel Required: N