Analyst, Industry e-Invoicing

IATA Consulting; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote and hybrid work options

Birthday off

Volunteer time off

Work from abroad policy

Job summary

IATA Consulting in Montreal is seeking a fixed-term SIS Operations Analyst for a 1-year contract. You will provide high‑quality L3 support to SIS participants, monitor system performance, and coordinate with internal teams to resolve issues.

The role requires a Bachelor’s degree in IT or business, advanced Excel skills, and strong English communication. You will perform UAT, data reconciliation, and generate operational reports.

Qualifications

• Bachelor’s degree in IT or business required.
• Strong Excel skills and data handling abilities are essential.
• Excellent written and oral English with a focus on customer service.

Responsibilities

• Provide high quality L3 support to SIS participants in collaboration with IATA Customer Service teams.
• Monitor SIS system performance and perform data reconciliation and SRM activities.
• Coordinate with internal and external teams to resolve operational issues.
• Raise and manage incidents with the application vendor when required.
• Maintain compliance with operational controls and SOPs.
• Perform comprehensive UAT testing for SIS enhancements and bug fixes.
• Contact SIS participants by email or phone for data quality issues and promotions of SIS usage.
• Prepare detailed SIS operational reports on a weekly, monthly, and annual basis; publish communications.

Skills

Excel proficiency

English communication

Independent under pressure

Customer service mindset

Numerate and detail oriented

Education

Bachelor's degree in IT or business

Tools

Power BI

XML standards

Salesforce/CRM

SAP

Job description

Employment Type:Fixed Term Contract
Contract Duration:1 Year

Why you will love working here

• Our Values are not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE-We make tomorrow better,INCLUSIVE-We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

As a member of the SISOperations Team reporting to the Senior Manager, Industry e-Invoicing, the position is responsible for analyzing,managing and resolving business and technical matters related to IATA’sSimplified Invoicing and Settlement (SIS) application. This includes, but notlimited to, providing customer support for SIS participants and internal IATAbusiness units, monitoring the SIS application’s performance, taking appropriateactions to identify and resolve operational issues, perform user-acceptancetesting (UAT) testingfor the SIS application, and promote the use of SIS with new and existingparticipants.

What your day would be like

Provide high quality L3 support to SIS participants in collaboration with IATA Customer Service teams.

Monitor SIS’ system performance, update reference data master tables, perform scheduled system reconciliation and monitoring (SRM) activities and take corrective actions as per documented SOP’s and best practices.

Coordinate with internal and external teams to resolve operational issues.

Raise and manage incidents with application vendor when required.

Maintain compliance with all operational controls and SOP’s.

Perform comprehensive user-acceptance testing (UAT) for the SIS application’s new enhancements and bug fixes as per scheduled major and maintenance releases.

Contact SIS participants by email or phone for special cases which may include data quality issues, input file failures, late submission requests, promote the use to SIS, and any other appropriate matters.

Prepare accurate and detailed SIS operational reports on a weekly, monthly, and annual basis.
Create, distribute, and publish SIS-related communications through internal and external channels.

We would love to hear from you if

Bachelor's degree in IT or business-related discipline.

Strong skills in Microsoft Office applications; must be highly proficient in Excel.

Technically oriented with the ability to work independently, under pressure to strict deadlines.

Highly numerate and detail oriented with excellent organizational and administrative abilities.

Good written and oral communication skills in English with a strong commitment to customer service.

Able to adopt a creative and flexible approach; must be detail-oriented and a fast learner.

• Good to have knowledge of or experience with:
• IATA’s SIS or similar e-invoicing application.
• IATA’s various divisions, systems, and business processes.
• Industry interline or supplier billing rules and standards.
• System user-acceptance testing (UAT).
• Power BI.
• XML standards.
• Salesforce / CRM application.
• SAP
• Any other languages in addition to English.

Travel Required: N