Assistant Manager Supply Chain and MRO Operations

IATA Consulting; Montreal (administrative region); Hybrid; CAD 80,000 - 110,000; Full time

Job summary

IATA Consulting is seeking a qualified professional to support MRO SmartHub advocacy and evolution. You will collect feedback, coordinate feature development, and engage with airlines and industry stakeholders to advance aviation standards and operations.

The role reports to the Manager, Technical Operations and Supply Chain and involves cross‑functional collaboration. The ideal candidate has a Bachelor’s degree with 3+ years airline experience, strong analytical skills, stakeholder management

Qualifications

• Bachelor’s degree with relevant airline industry experience or domain knowledge.
• Analytical thinking and strategic mindset for industry programs.
• Stakeholder management and cross-functional collaboration skills.
• Familiarity with aviation industry frameworks is a plus.

Responsibilities

• Collect, analyse, and consolidate feedback from MRO SmartHub working groups to identify user needs and efficiency gains.
• Support assessments for development and implementation of potential new features.
• Develop, administer, and update MRO SmartHub technical content materials and support the platform during events.
• Engage the industry community through IATA Connect to link with MRO SmartHub operations.
• Coordinate advocacy webinars and workshops with airlines and industry groups.
• Support ICAO, regulators and industry associations on maintenance and regulatory matters.
• Assist the team on organizational priorities and special assignments.

Skills

Analytical skills

Strategic mindset

Curiosity

Stakeholder management

Team player

Growth mindset

Education

Bachelor’s degree

Job description

Employment Type: Fixed Term Contract
Contract Duration: 3 years

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Valuesare not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The team is responsible for the development of Industry advocacy solutions, the roll‑out of global standards policies and initiatives related to aircraft Technical Operations and Supply Chain.
You will report to the Manager, Technical Operations and Supply Chain and will support on MRO SmartHub adoption and evolution through community management, stakeholder coordination, working‑group analysis, and program enablement, providing operational and analytical support to advance advocacy‑driven use cases.

What your day would be like

Collect, analyse, and consolidate feedback from MRO SmartHub working groups to identify user needs, and areas for efficiency and operations improvements. Support assessments for the development and implementation of potential new features.
Support the development of MRO SmartHub technical content materials, including participation to support the platform team in conferences, symposiums, webinars, and advocacy engagement with airlines and industry stakeholders.
Support with development, administration, and ongoing engagement of the industry community through IATA Connect with an objective to establish useful links with the MRO SmartHub operations community.
Coordinate advocacy initiatives, Webinars, and workshops with airlines and relevant industry stakeholder groups.
Support the department’s advocacy activities with ICAO, Regulators and industry associations on maintenance, regulatory and aircraft operational matters.
Provide support to the team on organizational priorities and special assignments.

We would love to hear from you if you have

• A Bachelor’s degree and at least 3 years of experience with an airline in a relevant domain such as engineering, procurement and contracts, vendor and/or materials management.
• Curiosity, good analytical skills and a strategic mindset, and a drive to innovate through impactful Industry programs for the benefit of the IATA airline members.
• A team player with a growth mindset, strong cross-functional and collaborative approach, for within and outside the department.
• Familiarity with aircraft product support frameworks with an airline, as well as with aircraft and engines systems (e.g: aircraft general familiarization course certificates) would be a plus
• Stakeholder management skills with the ability to influence and collaborate across diverse organizations and cultures.
• Ability to organize Industry workshops and conferences,
• Excellent presentation and written communication skills in English.
• Strong team player and collaborative mindset.

Travel Required: Y, 5%