Senior Product Specialist BIS

IATA Consulting; Montreal; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Equal pay policy

Remote/hybrid work options

Birthday off

Time off for causes

Job summary

IATA Consulting is seeking a BIS Operations Specialist to support day-to-day BI operations and data delivery to DDS clients and BIS derivatives. You will respond to client inquiries and provide Level 1–3 support across BIS products, while maintaining SOPs, client master data, and delivery records.

In this role you will monitor analytics, assist with webinars and training, participate in QA and product enhancements, and collaborate with external partners and internal stakeholders to ensure

Qualifications

• University degree in CS, Engineering or Business Admin or equivalent.
• 3–5 years in BI operations in multicultural/commercial setting.
• Familiar with common IT languages and BI tools; basic data management knowledge.
• Experience with end-to-end data exchange with air stakeholders is a plus.

Responsibilities

• Support BIS operations and delivery for DDS clients and BIS derivatives.
• Respond to client queries; provide Level 1–3 operational support across BIS products.
• Maintain BIS product support docs, SOPs, and client master data.
• Monitor analytics: usage reports, data validation, product performance, user access & satisfaction.
• Assist in webinars and product trainings; prepare manuals and training materials.
• Participate in QA activities: testing, issue logging, follow-up on resolution.
• Contribute to product enhancements: specs, testing, post-implementation support.
• Support BIS initiatives: UI/UX, data analytics, project coordination.
• Build good relationships with external partners and internal stakeholders.

Skills

BI tools

IT languages

Data management

Customer focus

Problem solving

Education

Bachelor/Master degree

Job description

Employment Type:Permanent

Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

IATA’sBusiness Intelligence Services are the focal point and driving force for datamanagement and global BI services for the aviation industry. In this role,reporting to the Senior Manager DDS Operations, the Specialist will besupporting the day-to-day administrative operations and delivery of the BISteam.

What your day would be like

• Support contract implementationand data delivery to Direct Data Solution (DDS) clients as well as clients ofDDS derivative products such as but not limited to AgentIS, MarketIS and GAP;
• Respond to client queries and support theCustomer Success team by providing Level 1, 2, and 3 delivery and operationalsupport across products and services within the BIS portfolio;
• Maintain BIS product support documentsincluding SOPs, update client master tables and delivery records;
• Responsible for monitoring of customerrelated analytics such as usage report, data validation, product performance,user access & satisfaction;
• Assist in conducting webinars, producttrainings for internal and external customers, including preparation of webtoolmanuals and training materials;
• Participate in quality assuranceactivities: testing, identification of issues and bugs, incident logging andfollow up on issue resolution;
• Participate in product enhancementactivities: develop product specifications/enhancement cases, testing andpost-implementation support;
• Support in developing and implementingkey BIS initiatives such as: UI/UX product enhancements, project coordination,data analytics, and contract implementation;
• Establish good working relationshipswith external partners and internal stakeholders.

We would love to hear from you if

• University degree(Bachelor or Masters) in Computer Science, Engineering, Business Administrationor equivalent degree;
• 3-5 years'experience in Business Intelligence operations function, preferably in amulticultural/commercial environment;
• Familiar withcommon IT languages and popular BI tools; Basic knowledge of technicalsolutions and data management;
• Solid experiencesin performing end-to-end operations tasks including both front-end interactionand back-office support activities related to the data exchange with airstakeholders;
• Outstandingability to work in a dynamic, multicultural, fast-paced and highly demandingenvironment while delivering on tight deadlines;
• Excellent insetting priorities and working with a strong customer focus and a high level ofdrive and energy;
• Ability to takeinitiative and strong sense of ownership of the tasks;
• Proactive approachto problem solving; Result-driven and curious;
• Team player with aglobal mindset and sharing attitude;
• Excellentcommunication skills in English (written and spoken) and presentation skills.

Travel Required: N