Senior Business Integration Manager (Operations)

Accommodations Plus International; Canada; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid Time Off

Job summary

Accommodations Plus International seeks a Senior Business Integration Manager (Operations) to oversee client engagements and API integrations, ensuring successful onboarding and ongoing partnerships. You will bridge clients and technology, guiding implementations and product development in a fast-paced travel tech environment.

The role requires 6+ years in product ownership/management, strong communication, and a knack for cross-functional collaboration.

Qualifications

• 6+ years of experience in product ownership and product management within operations.
• Solid understanding of business operations, processes, and technical solutions.
• Excellent verbal, non-verbal and written communication skills.
• Strong interpersonal and customer service skills to build client relationships.

Responsibilities

• Lead Client Integrations: own onboarding from research to implementation.
• Be the Client Advocate for Airline and Rail projects, translating needs into plans.
• Drive Technical Solutions: define business requirements and interface specs for API integrations.
• Shape Product Development: participate in sprint planning and backlog grooming for features.
• Ensure Quality: define acceptance criteria for user stories and test cases.
• Provide Expert Support: document findings and propose alternative approaches.
• Collaborate and Communicate: provide weekly status updates to project teams.
• Champion Our Values: uphold quality control across airline and rail integrations.

Skills

Product ownership

Product management

Operations

Client onboarding

Communication

Relationship building

Education

CBAP/CCBA/IIBA/PMI-PBA credentials

Job description

Senior Business Integration Manager (Operations)

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Overview

We'relooking for a Business Integration Manager to be a key player in bringing new clients onto our platform andensuring the continued success of our existing partnerships. In this role,you'llbe the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our API’sProduct, and ensuring seamless clientimplementations. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you!

Success in this Role

• Deliversproject milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.
• Conducts strong discovery to deliver accurate, complete requirements
• Demonstrates strong, clear communication across clients and internal teams to ensure alignment

What You'll Do

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

• Lead Client Integrations: Take ownership of new client onboarding, from initial research and requirements gathering to successful implementation.
• Be the Client Advocate: Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.
• Drive Technical Solutions: Collaborate with stakeholders to define businessrequirements, anddevelop detailed interface specifications for API and client integrations.
• Shape Product Development: Activelyparticipatein sprint planning and backlog grooming, helping to elaborate and prioritize product features.
• Ensure Quality: Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables.Create thorough test cases and capture results totighten defect discovery ahead of go-live.
• Provide Expert Support: Function as a seasoned operationsresource, offering solutions to complex problems, documenting findings, and proposing alternative approaches.
• Collaborate and Communicate: Work closely with theproject team toanticipateand address clientneeds andprovide weekly status updates on all assigned projects.
• Champion Our Values: Support company values and uphold quality control standards across all airline and rail integration initiatives.

What You’ll Bring

Minimum Qualifications

• 6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments,
• Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces.
• Communication Excellence: Superior communication skills across various modes (verbal, non-verbal, written), coupled with strong active listening abilities.
• Relationship Building: Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

Preferred Qualifications

• Leadership Potential: Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals.

Education

• Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are stronglypreferred.

Position Type and Expected Hours of Work

This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

Travel Requirements

Approximately 30-40% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.

What’s In it for You

• Join a growing company where core platform integrations are central to delivering impactful client and business outcomes
• Opportunity to build expertise across operational workflows
• Health, dental, and vision insurance
• Competitive 401(k) matching
• Paid Time Off

Compensation

• For candidates based in Melville, NY (Hybrid), the good faith annual salary range for this position is $100,000 to $120,000 USD.
• For candidates based in Markham, ON (Hybrid), the good faith annual salary range is $120,000 to $150,000 CAD.
• Actual compensation will be determined based on experience and location.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.