Senior Product Operations Analyst

Qapital; Canada; Remote; CAD 60,000 - 71,000; Full time

Job summary

Qapital, a remote fintech startup, is seeking a Senior Product Operations Analyst to optimize systems and processes. This role involves leading initiatives that enhance product operations through data analytics and cross-functional collaboration. Candidates should have 4+ years of relevant experience, preferably in fintech, and be comfortable making data-driven decisions.

Qualifications

• Experience in fintech or at an early-stage start-up preferred.
• Strong bias for action and hands-on experience.
• Ability to navigate ambiguity with minimal supervision.

Responsibilities

• Lead process development and automation initiatives.
• Analyze data to make data-driven decisions.
• Collaborate with teams to integrate operational insights.

Skills

Data analytics

Process development

Cross-functional alignment

Problem-solving

Education

4+ years in product operations or related fields

Tools

SQL

No-code tools

Data visualization

Job description

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Qapital is a remote fintech startup that’s changing the personal banking experience and redefining how people manage their finances. We are a global team with tech professionals spread across 3 continents. Our app empowers individuals to maximize their financial quality of life through intuitive saving, spending, and investing. Through a unique blend of behavioural psychology and a high level of automation, Qapital has helped our U.S. user base save and invest over $3B.As a Senior Product Operations Analyst, you'll join a lean and dynamic ProdOps team where your contributions will have a direct, meaningful impact on the organization. You’ll play a critical role in optimizing systems, processes, and tools that empower Qapital to make faster, data-driven decisions. You’ll have a lot of autonomy and ownership to drive change, identify areas for improvement and deliver initiatives end-to-end. This role is highly collaborative, working closely with Product, Tech, Marketing, and Support teams to establish processes from the ground up. Qapital is a 100% remote company, but we’re looking for this role to be based in Canada.

In this role, you will:

• Process Development & Automation:Lead the charge in driving operational excellence by identifying improvement areas, implementing best practices, and streamlining processes across the organization. Use low-code automation tools (N8N) to boost productivity and cut costs.
• Data Analytics: Analyze data with SQL and other tools to uncover trends, track progress, and make data-driven decisions that enhance product operations.
• Program Management:Collaborate with Product, Tech, and other teams to integrate operational insights into new products and features. Own key functions like card operations and payments, driving improvements in metrics and user experience.
• Strategic Leadership:Take the lead on high-impact projects and initiatives that drive business growth. This includes supporting product launches, vendor onboarding, and process optimization efforts.
• Customer Experience Enhancement:Champion a data-driven approach to monitor and improve customer satisfaction, identify pain points, and implement solutions that enhance the customer experience.

Preferred qualifications:

• 4+ years of experience in product operations, management consulting, business operations, or related fields, preferably in fintech or at an early-stage start-up.
• Proven track record of driving cross-functional alignment and facilitating decision-making.
• Strong bias for action with hands-on experience delivering business results—comfortable rolling up your sleeves and diving into the details.
• Proficiency in data analytics (SQL, no-code tools, data visualization, financial modeling) with the ability to turn data into clear, actionable insights.
• Comfortable making hypothesis-driven decisions and prioritizing tasks with limited resources.
• Self-starter with the ability to solve problems and navigate ambiguity with minimal supervision.
• Experience managing vendors and building strong, collaborative relationships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

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