Senior PRM & Salesforce Platform Administrator

Twilio; Canada; Remote; CAD 140,289 - 175,361; Full time

Job summary

Twilio seeks a Senior Impartner Platform Administrator to maintain, optimize, and scale our partner portal infrastructure for Global Partnerships. You’ll own the Impartner PRM platform and drive Salesforce CRM integration to deliver frictionless experiences for our global partners.

This remote role in Canada focuses on KTLO, advanced configuration, automated workflows, and governance, with a passion for data integrity and scalable partner programs.

Qualifications

• 5+ years of dedicated PRM admin experience with enterprise tools (Impartner)
• Impartner Certified Administrator or equivalent training
• Salesforce Certified Administrator credential required (Advanced Administrator or Platform App Builder is a plus)
• Experience building and auditing data flows between PRM and CRM systems (API integrations)
• Strong analytics, dashboards, and reporting skills to track partner performance

Responsibilities

• Own Platform Administration: Manage day-to-day operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
• Maintain the CRM Sync: Configure, monitor, and troubleshoot data sync between Impartner and Salesforce, ensuring leads, accounts, and deals flow correctly.
• Build Automated Workflows: Create code-free automated partner lifecycles using Impartner Journey Builder with milestone alerts and onboarding tracks.
• Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification paths within the portal.
• Manage Lead & Deal Flow: Oversee lead distribution, deal registration routing, and MDF application/claims workflows.
• Enforce Platform Governance: Audit logs, data health, security rules, and ensure compliance across Impartner and Salesforce environments.
• Drive UAT and Testing: Develop testing protocols in sandbox environments and execute production deployments for new tool integrations or module releases.

Skills

PRM Administration

Salesforce Administrator

Impartner Platform

API Integration

Dashboards & Analytics

Project Stakeholder Mgmt

HTML/CSS Basics

Global Multicurrency Portal

Cloud Coach

Multi-language Portal

Tools

Jira

Confluence

Salesforce

Job description

Twilio seeks a Senior Impartner Platform Administrator to maintain, optimize, and scale our partner portal infrastructure for Global Partnerships. You’ll own the Impartner PRM platform and drive Salesforce CRM integration to deliver frictionless experiences for our global partners.

This remote role in Canada focuses on KTLO, advanced configuration, automated workflows, and governance, with a passion for data integrity and scalable partner programs.