Senior Impartner Admin, PRM

SendGrid; Alberta; On-site; CAD 139,837 - 174,796; Full time

Job summary

Twilio seeks a Senior Impartner Platform Administrator to maintain, optimize, and scale partner portal infrastructure for Global Partnerships. You will own Impartner PRM configuration and robust Salesforce CRM integration to deliver frictionless experiences for our global partners.

You will build automated workflows, governance, and data integrity, enabling partner programs and ensuring secure operations across systems. Remote in Canada with occasional travel.

Qualifications

• 5+ years of dedicated PRM admin experience with Impartner
• Current Salesforce Admin certification (Advanced Admin / Platform App Builder desired)
• Active Impartner credentials and training participation
• Experience managing API syncs between PRM and Salesforce
• Strong analytics and dashboarding for data integrity
• Proven stakeholder management and project execution

Responsibilities

• Own platform administration of the Impartner PRM platform and security controls
• Configure and maintain CRM data sync between Impartner and Salesforce
• Build automated workflows for partner lifecycles via Journey Builder
• Develop and maintain partner training, certification programs, and enablement
• Oversee lead and deal flow mechanisms and MDF workflows
• Audit logs, data health, and governance across systems
• Lead UAT, testing and deployments for new integrations

Skills

PRM admin

Salesforce admin

Impartner admin

API integration

Data analytics

Stakeholder management

Education

Impartner Certified Administrator

Salesforce Certified Administrator

Tools

Jira

Confluence

Cloud Coach

Professional Services workflow

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior, Impartner Administrator, Partner Relationship Management

About the job

This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing.

This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact Keep the Lights On (KTLO) system maintenance.

The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes.

Responsibilities

In this role, you’ll:

• Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
• Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.
• Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.
• Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled.
• Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.
• Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments.
• Drive UAT and Testing: Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases.

Qualifications

Not all applicants will have skills that match a job description exactly. We value technical expertise gained from a variety of backgrounds and encourage anyone who meets the required core certifications and experience targets to apply.

Required:

• 5+ Years of Dedicated PRM Admin Experience: At least 5 years of direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform. Certification: Impartner Certified Administrator
• Compulsory Salesforce Certification: Must hold a current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired).
• Impartner Platform Credentials: Active participation in/completion of Impartner’s technical training and product administrator alignment programs (such as Impartner Certified Administrator pathways).
• Technical Integration Skills: A proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions.
• Problem Solving & Analytics: Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems.
• Stakeholder Execution: Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations.

Desired:

• Advanced Toolkit: Experience utilizing backlog and documentation tools like Jira and Confluence to manage configuration requests.
• Developer Familiarity: Basic understanding of HTML/CSS for portal layout styling or specialized workflow scripts is a plus.
• Other Systems: experience with Cloud Coach and Professional Services workflow is a plus
• Global Support Experience: Experience managing multi-currency, localized, or multi-lingual partner portals for a global channel ecosystem.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760 - $124,700
• Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\'s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you\'re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\'t what you\'re looking for, please consider other open positions.

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