Senior Payments Operator — Wires & Compliance

RBC; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

RBC in Toronto is seeking a Senior Payment Operator to join Payments Processing. You will handle external customer wire origination requests and document collection, servicing both domestic and international wires, with focus on accuracy and client experience.

You will adhere to regulatory and KYC guidelines, support issue resolution, and escalate suspicious activity to management as needed. Excellent organizational skills and comfort with MS Office are required.

Qualifications

• Knowledge of BESS, SWIFT and Fed Line with related rules.
• Strong organizational & decision‑making skills.
• Fluent with Microsoft Office and tech independent.
• Shift Flexibility (Evenings, weekends, statutory holidays as required)

Responsibilities

• Answering Wire Transfer origination calls, collecting all information required.
• Ensuring outgoing/incoming Wire requests processed per procedures with proper authorization and controls.
• Complete Wire Transfer requests from first point of contact customers and representatives.
• Partner with colleagues to ensure delivery of superior client experience.
• Demonstrate high standard of client care, listening to understand needs and own problems.
• Ensure accuracy and timeliness to meet service levels and minimize customer impact.
• Identify and escalate potential claims, complaints or suspicious transactions to management.
• Adhere to exception processes within Payments Processing to mitigate risks.

Skills

BESS knowledge

SWIFT knowledge

Fed Line knowledge

Microsoft Office proficiency

Tools

RBC Express

PeopleSoft

Epitome

SP&S

Image Center

Web CSR

Eserve

PD Teller

Job description

RBC in Toronto is seeking a Senior Payment Operator to join Payments Processing. You will handle external customer wire origination requests and document collection, servicing both domestic and international wires, with focus on accuracy and client experience.

You will adhere to regulatory and KYC guidelines, support issue resolution, and escalate suspicious activity to management as needed. Excellent organizational skills and comfort with MS Office are required.