US Senior Payments Operator

RBC; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

RBC in Toronto is seeking a Senior Payment Operator to join Payments Processing. You will handle external customer wire origination requests and document collection, servicing both domestic and international wires, with focus on accuracy and client experience.

You will adhere to regulatory and KYC guidelines, support issue resolution, and escalate suspicious activity to management as needed. Excellent organizational skills and comfort with MS Office are required.

Qualifications

• Knowledge of BESS, SWIFT and Fed Line with related rules.
• Strong organizational & decision‑making skills.
• Fluent with Microsoft Office and tech independent.
• Shift Flexibility (Evenings, weekends, statutory holidays as required)

Responsibilities

• Answering Wire Transfer origination calls, collecting all information required.
• Ensuring outgoing/incoming Wire requests processed per procedures with proper authorization and controls.
• Complete Wire Transfer requests from first point of contact customers and representatives.
• Partner with colleagues to ensure delivery of superior client experience.
• Demonstrate high standard of client care, listening to understand needs and own problems.
• Ensure accuracy and timeliness to meet service levels and minimize customer impact.
• Identify and escalate potential claims, complaints or suspicious transactions to management.
• Adhere to exception processes within Payments Processing to mitigate risks.

Skills

BESS knowledge

SWIFT knowledge

Fed Line knowledge

Microsoft Office proficiency

Tools

RBC Express

PeopleSoft

Epitome

SP&S

Image Center

Web CSR

Eserve

PD Teller

Job description

What is the opportunity?

It’s always nice to be a part of a collaborative team. As a Senior Payment Operator will be reporting to the Assistant Manager, Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires - while taking personal accountability for delivering a superior client experience including effective problem resolution. You are also responsible for adhering to all regulatory and KYC “Know Your Customer” guidelines including some knowledge of sanctions and Anti Money Laundering rules when processing the wire transfer request.

Job Description

What is the opportunity?

It’s always nice to be a part of a collaborative team. As a Senior Payment Operator will be reporting to the Assistant Manager, Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires - while taking personal accountability for delivering a superior client experience including effective problem resolution. You are also responsible for adhering to all regulatory and KYC “Know Your Customer” guidelines including some knowledge of sanctions and Anti Money Laundering rules when processing the wire transfer request.

What you will do?

• Answering Wire Transfer origination calls, collecting all information required.
• Ensuring all outgoing and incoming Wire requests are processed as per documented procedures, proper authorization, approval, and control procedures.
• Complete Wire Transfer requests from the first point of contact customers and representatives.
• Partner with colleagues to ensure the delivery of superior client experience.
• They are demonstrating a high standard of client care, actively listening to internal/external clients to understand their needs and take ownership of problems and issues.
• Ensure accuracy and timeliness to meet service levels and minimize customer impact.
• Identify and proactively escalation all potential interest claims, Client complaints or any suspicious transactions situations promptly to mgmt.
• Adhere to exception processes established within Payments Processing to mitigate operational, reputation and business risk.

What do you need to succeed?

Must Have

• Knowledge of BESS, SWIFT and Fed Line along with their respective rules. As well as the following applications: RBC Express, PeopleSoft, Epitome, SP&S, Image Center, Web CSR, Eserve and PD Teller
• Strong organizational & decision‑making skills
• Ideally, the candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Shift Flexibility (Evenings, weekends, statutory holidays as required)

Nice to Have

• In‑depth knowledge of day to day Payments Processing procedures.
• Customer Service / Contact Centre experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail‑Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-06-23

Application Deadline

2026-09-02

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com