Partner Operations Manager ((Fixed-Term / Parental Leave Cover- 8 months)

Plusgrade; Montreal (administrative region); On-site; CAD 70,000 - 110,000; Full time

Job summary

Plusgrade is seeking a Partner Operations Manager to own the end-to-end implementation lifecycle for new clients from contract to go-live. You will lead technical onboarding, data mapping, and platform configurations while training partner teams to be fully confident on the platform.

You will leverage AI automations and workflows to automate recurring setup tasks, surface partner health signals early, and collaborate with Product and R&D to remove blockers and keep launch timelines on track

Qualifications

• Experience leading technical onboarding projects for clients.
• Strong data mapping and integration troubleshooting.
• Ability to communicate complex technical concepts to both technical and business stakeholders.
• Experience with AI-assisted workflows.

Responsibilities

• Lead end-to-end implementation lifecycle for new clients from contract to go-live.
• Perform technical uploads, data mapping, and platform configurations.
• Train partner teams to be confident on the platform.
• Collaborate with Product and R&D to resolve blockers and keep launch timelines on track.

Skills

Technical onboarding

Data mapping

Platform configurations

Partner training

AI automation

Cross-functional collaboration

Tools

Salesforce

Mixpanel

Smartlook

Metabase

Job description

**Partner Operations Manager***The moment a partner signs a contract, their entire experience with our technology rests on how smoothly we bring them live, and right now we need someone to architect that first impression from day one.* **What You'll Be Doing**You will lead the end-to-end implementation lifecycle for new clients, taking full ownership of their technical onboarding from signed contract to successful go-live. Your day-to-day involves executing technical uploads, data mapping, and platform configurations, while training partner teams to ensure they are fully confident on our platform. You will leverage AI automations and agentic workflows to handle recurring setup tasks and surface partner health signals early across tools like Salesforce, Mixpanel, Smartlook, and Metabase. When technical roadblocks surface, you will partner directly with Product and R&D to solve them quickly and keep launch timelines on schedule. **What You Bring*** You have a track record of driving technical implementation and onboarding projects, ideally within hospitality or product adoption environments.* You maintain high operational rigor, staying organized while juggling multiple complex partner launches, data mapping tasks, and tight timelines simultaneously.* You explain complex technical requirements clearly to both technical engineers and business stakeholders without getting lost in jargon.* You take a logical approach to troubleshooting, quickly diagnosing integration bottlenecks and collaborating with Product teams to resolve them.* When it comes to AI, you do not just use basic prompts. You have built repeatable workflows to remove manual work and know when output is ready for a partner versus when it needs your direct review. **Why Plusgrade**Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.Come help us shape the future of travel. **Our Process**We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.***Our process:*** Recruiter call → Hiring Manager interview → Final interview. Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.