Senior Operations & Workforce Supervisor

Kap Paper Inc; Kapuskasing; On-site; CAD 85,000 - 100,000; Full time

Job summary

Kap Paper Inc is seeking an experienced Production Supervisory leader to oversee papermill operations. You will report to the Papermill Superintendent and drive HR-related leadership across all shifts, ensuring safety, engagement and policy adherence.

The role emphasizes coaching, change management, and cross-shift collaboration to sustain production goals and a respectful workplace environment. You will also partner with HR on investigations and training, while building supervisor capability

Qualifications

• Seven or more years of supervisory experience.
• Diploma or degree in Management, Leader Studies or equivalent.
• English language fluency; French is an asset.
• Ability to work under pressure and prioritize tasks effectively.
• Excellent communication, conflict resolution and coaching skills.

Responsibilities

• Report to the Papermill Superintendent.
• Lead cultural and organizational change to strengthen communication, accountability and teamwork across all shifts.
• Coach and mentor Production Supervisors to ensure consistent leadership practices.
• Drive continuous improvement in workforce engagement, behaviour expectations and teamwork.
• Serve as the primary onsite HR leader within the papermill.
• Support supervisors in attendance, performance, training and policy adherence.
• Address employee concerns, mediate workplace issues, and foster a respectful, safe environment.
• Partner with Human Resources on investigations, documentation, and employee programs.
• Ensure clear communication of job requirements across all shifts.
• Build supervisor capability through coaching, feedback, and developmental planning.
• Standardize shift handover, reporting, and communication flow between shifts.
• Collaborate with operations leadership to align workforce with production and safety priorities.
• Monitor compliance with safety standards, training and regulatory obligations.
• Identify gaps in skills, staffing, or communication and recommend solutions.
• Other duties as required.

Skills

Communication skills

Coaching skills

Conflict resolution

Prioritization

Work under pressure

Bilingual (English/French)

Education

Diploma or degree in Management, Leader Studies or equivalent

Job description

Requirements

• Language: English (spoken and written) and French is an asset.
• Education: Diploma or degree in Management, Leader Studies or equivalent.
• Experience: Seven or more years supervisory experience.
• Ability to work under pressure and prioritize tasks effectively.
• Excellent communication, conflict resolution and coaching skills.

Responsibilities

• Report to the Papermill Superintendent.
• Lead cultural and organizational change initiatives to strengthen communication, accountability and teamwork across all shifts.
• Coach and mentor Production Supervisors to ensure consistent leadership practices and application of policies.
• Drive continuous improvement in workforce engagement, behaviour expectations and teamwork.
• Serve as the primary onsite leader for HR-related matters within the papermill environment.
• Support supervisors in managing attendance, performance, training and adherence to site policies.
• Address employee concerns, mediate workplace issues, and foster a respectful, safe working environment.
• Partner with Human Resources on investigations, documentation, and employee programs.
• Ensure job requirements, responsibilities and expectations are clearly communicated and consistently applied across all shifts.
• Build supervisor capability through coaching, feedback, and developmental planning.
• Standardize shift hand over practices, reporting, and communication flow between shifts.
• Collaborate with operations leadership to ensure the workforce is aligned with production and safety priorities.
• Monitor and support compliance with safety standards, training requirements, and regulatory obligations.
• Identify gaps in skills, staffing, or communication and proactively recommend solutions.
• Other duties as required.