Senior Operational Projects Architect

Intelcom | Dragonfly; Montreal (administrative region); On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

On-site gym

Lunch provided

Group insurance

RRSP plan

Well-being activities

Transit reimbursement

Employee Assistance Program

Job summary

Intelcom | Dragonfly in Montreal, Canada seeks an experienced Operations Leader to design and deploy new processes across stations. You will provide field expertise to ensure alignment with operational standards and validate integration with SOPs and training content.

You will plan station readiness for pilots and deployments, coordinate with PMO, BA, engineering, and field teams, and monitor KPIs to drive continuous improvement after deployments.

Qualifications

• 8 to 12 years of experience in operations, project management, transformation or process improvement.
• Demonstrated experience in managing large-scale cross-functional projects.
• Experience with SOP/WI documentation and operational KPIs is expected.

Responsibilities

• Define operational requirements with field expertise to ensure realistic solutions.
• Validate proposed processes against existing standards and SOPs.
• Identify gaps, dependencies, and impacts on quality, productivity, capacity and roles.
• Plan station readiness and deployment of pilots, ramp-ups and national deployments.
• Coordinate pilots and deployments with stakeholders across ops, PMO, BA, engineering.
• Monitor KPIs and post-pilot improvements; document learnings for future deployments.

Skills

Leadership

Operations management

Change management

Cross-functional collaboration

Stakeholder communication

Problem solving

Data-driven decision making

Education

Bachelor's degree in operations management or related field

Tools

Jira

Power BI

Excel

Job description

Intelcom | Dragonfly in Montreal, Canada seeks an experienced Operations Leader to design and deploy new processes across stations. You will provide field expertise to ensure alignment with operational standards and validate integration with SOPs and training content.

You will plan station readiness for pilots and deployments, coordinate with PMO, BA, engineering, and field teams, and monitor KPIs to drive continuous improvement after deployments.