Specialist – Operational Projects

Intelcom | Dragonfly; Montreal (administrative region); On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

On-site gym

Lunch provided

Group insurance

RRSP plan

Well-being activities

Transit reimbursement

Employee Assistance Program

Job summary

Intelcom | Dragonfly in Montreal, Canada seeks an experienced Operations Leader to design and deploy new processes across stations. You will provide field expertise to ensure alignment with operational standards and validate integration with SOPs and training content.

You will plan station readiness for pilots and deployments, coordinate with PMO, BA, engineering, and field teams, and monitor KPIs to drive continuous improvement after deployments.

Qualifications

• 8 to 12 years of experience in operations, project management, transformation or process improvement.
• Demonstrated experience in managing large-scale cross-functional projects.
• Experience with SOP/WI documentation and operational KPIs is expected.

Responsibilities

• Define operational requirements with field expertise to ensure realistic solutions.
• Validate proposed processes against existing standards and SOPs.
• Identify gaps, dependencies, and impacts on quality, productivity, capacity and roles.
• Plan station readiness and deployment of pilots, ramp-ups and national deployments.
• Coordinate pilots and deployments with stakeholders across ops, PMO, BA, engineering.
• Monitor KPIs and post-pilot improvements; document learnings for future deployments.

Skills

Leadership

Operations management

Change management

Cross-functional collaboration

Stakeholder communication

Problem solving

Data-driven decision making

Education

Bachelor's degree in operations management or related field

Tools

Jira

Power BI

Excel

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.A Strategic Role at the Heart of LogisticResponsibilitiesOperational design, requirements and integration with standardsContribute to the definition of operational requirements by providing the necessary field expertise to ensure that the proposed solutions are realistic, applicable and aligned with operations.Review the processes proposed by the Product team in order to validate their integration with existing operational standards.Identify operational gaps, dependencies, and impacts related to the development of new processes, including on quality, productivity, capacity, equipment, roles and responsibilities, and scalability of operations.Formulate operational recommendations to adjust solutions, reduce implementation risks and ensure an efficient transition to operations.Readiness of stations and deployment of national initiativesPlan and coordinate station preparation prior to pilots, ramp-ups and national deployments, including requirements for resources, facilities, tools, equipment, communications and operational support.Ensure that the stations involved understand the change, new processes, success criteria, performance expectations, and escalation mechanisms prior to launch.Coordinate the execution of pilots and deployments with key stakeholders, ensuring alignment between operations, PMO, BA, ENGINEERING, SOPs, and training.Validate that supporting documents, SOPs, work instructions, and training content are aligned with the business process prior to deployment.Monitoring, performance and post-pilot improvementMonitor the execution of the initiatives deployed, identify obstacles in the field and coordinate mitigation actions with the teams concerned.Monitor KPIs, readiness criteria, action plans and field feedback to assess the effectiveness of the deployment and the stability of the new process.Document challenges, learnings, and opportunities for improvement to strengthen future deployments and reduce the risk of operational rework.Support the transition to teams responsible for continuous execution once the process is stabilized.Required skillsInfluential leadership and ability to mobilize multidisciplinary teams.Excellent understanding of operations, logistics, and change management principles.Strong analytical, complex problem-solving and decision-making skills.Clear, structured communication adapted to various audiences (field, management, executives).Ability to manage multiple projects simultaneously in a dynamic and transforming environment.Rigor, sense of organization and results-oriented.Strong autonomy and ability to act as a consultant to internal teams.QualificationsBachelor's degree in operations management, industrial engineering, administration or related field.8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).Demonstrated experience in managing large-scale cross-functional projects, including multi-site deployments.Proficient in project management tools such as Jira.Advanced data analysis skills (Excel, Power BI or equivalent).PMP, Lean Six Sigma or Agile certifications considered strong assets.Experience with SOP/WI documentation and operational KPIs.Why Join Us?At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:On-site gym with a personal trainerEmployer-provided lunch of your choiceComprehensive group insuranceGroup RRSP planCare & Well‑Being ActivitiesPartial reimbursement for public transportationEmployee Assistance Program …and much more.This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.We embrace diversity, ensure equity, and foster a true sense of belonging.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.