Strategic Accounts & Performance Analyst

Intelcom Courrier Canada INC; Montreal (administrative region); Sur place; CAD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

On-site gym

Lunch provided

Group insurance

RRSP plan

Well‑being activities

Transit subsidy

Employee assistance program

Résumé du poste

Intelcom | Dragonfly in Montreal, QC, is seeking a logistics professional to build relationships, coordinate daily escalations, and transform data into actionable insights. You will monitor KPIs, work with cross‑functional teams, and document SOPs while thriving in a fast‑paced environment with peak‑period flexibility.

The role emphasizes data‑driven decisions, process improvement, and stakeholder communication to support growth and service excellence across our operations.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Strong analytical skills with experience working with large datasets and performance metrics.
• Advanced Excel.
• Advanced problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Excellent communication and stakeholder management skills, with the ability to influence audiences at all levels.
• Strong storytelling and presentation skills, with the ability to simplify complex information into clear and compelling messages.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Ability to work independently while effectively collaborating across multiple teams.
• Highly organized, adaptable, and comfortable managing competing priorities in a fast-paced environment.
• Demonstrated interpersonal skills, autonomy, and flexibility.

Responsabilités

• Build and maintain strong relationships with key client stakeholders, ensuring a high level of service and partnership.
• Manage and coordinate daily operational escalations with both internal teams and clients, ensuring timely resolution and effective communication.
• Analyze large datasets and transform complex information into clear, actionable reports and insights.
• Monitor internal and client-facing KPIs, proactively identifying risks, trends, and opportunities for improvement.
• Collaborate with cross-functional teams to improve operational performance and support business growth initiatives.
• Partner with Continuous Improvement teams to optimize processes, standards, and operating procedures to enhance performance.
• Develop, maintain, and document departmental Standard Operating Procedures (SOPs).
• Navigate high-pressure situations with professionalism, sound judgment, and a solution-oriented mindset.
• Participate in recurring business reviews and stakeholder meetings with client representatives.
• Provide operational support during peak volume periods and High Volume Events (HVEs), including occasional schedule flexibility as required.

Connaissances

Analytical skills

Large datasets

Performance metrics

Executive communication

Stakeholder management

Storytelling

Presentation skills

Independent work

Collaboration across teams

Organization

Formation

Bachelor's degree in Business/Logistics/Supply Chain

Outils

Excel

Description du poste

Intelcom | Dragonfly in Montreal, QC, is seeking a logistics professional to build relationships, coordinate daily escalations, and transform data into actionable insights. You will monitor KPIs, work with cross‑functional teams, and document SOPs while thriving in a fast‑paced environment with peak‑period flexibility.

The role emphasizes data‑driven decisions, process improvement, and stakeholder communication to support growth and service excellence across our operations.